Zayra DelToro
New Caney,TX
Summary
Dynamic Dispatcher Coordinator with expertise in dispatch operations, customer relationship management, and time management. Orchestrated improvements in crew scheduling and resource allocation, enhancing service delivery and ensuring operational compliance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dispatcher Coordinator
CPS Energy
San Antonio
06.2022 - Current
- Coordinated dispatch operations for service requests and emergency responses.
- Managed communication between field crews and control center personnel to ensure seamless operations.
- Monitored real-time status of service work, enhancing efficiency across teams.
- Developed scheduling for service appointments and crew assignments to optimize resource use.
- Trained new staff on dispatching software, improving overall performance.
- Compiled data from timecards to determine hours worked and pay rates accurately.
- Processed payroll for temporary, hourly, and salaried employees using advanced software.
- Maintained secure employee records and verified timecards for compliance.
Revenue Assurance Specialist
CPS Energy
San Antonio
06.2021 - 06.2022
- Implemented revenue assurance processes to optimize operational efficiency.
- Conducted inspections of utility meters for accuracy and regulatory compliance.
- Documented meter readings and maintenance activities in company databases.
- Coordinated with field technicians for scheduling meter installations and repairs.
- Analyzed metering data to identify trends or potential issues.
- Calibrated meters to enhance accuracy of readings across all sectors.
- Performed maintenance on residential, commercial, and industrial meters.
- Responded to emergencies involving malfunctioning or hazardous metering equipment.
Customer Service Representative
CPS Energy
San Antonio
10.2003 - 06.2022
- Managed customer accounts and processed service requests with efficiency.
- Educated customers on product features and benefits to enhance understanding.
- Handled billing inquiries and processed payments with meticulous attention to detail.
- Maintained professionalism under pressure, successfully diffusing tense situations.
- Recorded customer interactions, transactions, and comments for future reference.
- Conducted needs assessments through probing questions and accurately entered data into systems.
- Resolved billing complaints by adjusting bills and processing refunds as necessary.
- Updated databases with new and modified customer information to ensure accuracy.
Education
High School Diploma -
Pasadena HS
Pasadena, TX05-1998
Skills
- Dispatch coordination and scheduling
- Resource optimization
- Payroll administration
- Data analysis
- Time management
- Customer relationship management
- Compliance verification
- Effective communication
- Team collaboration
- Dispatch software proficiency
- Radio communication
- Decision-making
- Emergency protocols
- Map reading skills
- Fleet management
- Project management
- [Software] proficiency
Languages
Spanish
Professional
Certification
CPR & AED Certified
Accomplishments
President & CEO Core Value Award
Timeline
Dispatcher Coordinator
CPS Energy
06.2022 - Current
Revenue Assurance Specialist
CPS Energy
06.2021 - 06.2022
Customer Service Representative
CPS Energy
10.2003 - 06.2022
High School Diploma -
Pasadena HS