Zayra J Gonzalez
Dallas,TX
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Neighborhood Goods through expert operational planning and exceptional teamwork. Excelled in system troubleshooting and data interpretation, significantly contributing to Quality Solar's project success. Skilled in fostering collaboration and driving results without exceeding a 55-word limit. Resourceful and tech-savvy Solar Panel Installer experienced in setting up photovoltaic modules at commercial and residential properties. Listens to customers, understands requirements and pinpoints solutions to technical challenges. Trains newer team members to complete safe and fully functioning installations.
Overview
4
4
years of professional experience
Work History
Interconnections Solar
Quality Solar
01.2024 - Current
- Conducted thorough analysis of acoustic data, contributing to successful missions and overall team objectives.
- Maintained detailed records of all projects, streamlining future consultations and installations for repeat customers.
- Ensured a seamless transition from traditional power sources to renewable energy solutions for homeowners by guiding them through every step of the process.
- Contributed to the company''s reputation for excellence by consistently adhering to deadlines and delivering high-quality solar installation services.
Operations Manager
Neighborhood Goods
10.2022 - 12.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
Stocker Associate
Central Market HEB
08.2020 - 09.2022
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Self-motivated, with a strong sense of personal responsibility.
- Followed strict food safety protocol as outlined by Texas food handling guidelines.
Education
Associate of Arts -
Collin County Community College District
Plano, TX10.2027
High School Diploma -
Richardson High School
Richardson, TX05.2019
Skills
- System Troubleshooting
- Operational planning
- Software Knowledge
- Data Interpretation
- Customer Service
- Time Management
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Interconnections Solar
Quality Solar
01.2024 - Current
Operations Manager
Neighborhood Goods
10.2022 - 12.2023
Stocker Associate
Central Market HEB
08.2020 - 09.2022
Associate of Arts -
Collin County Community College District
High School Diploma -
Richardson High School
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