Za'yRenee Moore
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server Trainer
Cracker Barrel Old Country Store
02.2020 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Utilized effective communication techniques to support server learning and comprehension.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Established and maintained quality control standards.
Sales Associate
Victoria's Secret PINK
10.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Sandwich Artist
SUBWAY®Restaurants
11.2018 - 07.2019
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Restocked and rotated stock in display case to mitigate stock loss.
Crew Member
McDonald's
06.2017 - 08.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Associate of Science - Business Administration
Southside Virginia Community College
Alberta, VA05.2024
Skills
- Online Training
- Work Coordination
- Order Management
- Prepare Materials
- Daily Specials Memorization
- Item Promotion
- Training Expertise
- Product and Service Sales
- Sales and Marketing
- Merchandise Display
- Credit and Cash Transactions
Timeline
Server Trainer
Cracker Barrel Old Country Store
02.2020 - Current
Sales Associate
Victoria's Secret PINK
10.2019 - 12.2019
Sandwich Artist
SUBWAY®Restaurants
11.2018 - 07.2019
Crew Member
McDonald's
06.2017 - 08.2018
Associate of Science - Business Administration
Southside Virginia Community College
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