Zoie Beyene
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with impressive mental health expertise and front office care. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
California Detox
06.2023 - 06.2024
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Administered patient medications and tracked dosages.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
Behavior Health Technician
Hope by the Sea
04.2022 - 05.2023
- Reduced disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.
- Documented detailed progress notes, facilitating accurate tracking of patient progress and enabling adjustments to treatment plans as needed.
- Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
- Facilitated skill-building groups aimed at improving social functioning among patients struggling with interpersonal difficulties.
Front Desk Receptionist
Core Performance Physical Therapy
07.2021 - 04.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Receptionist
Mindful Therapy Group
03.2020 - 06.2021
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Sales Supervisor
Sprint
09.2018 - 03.2020
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Front Desk Receptionist
Vacation Internationale
11.2016 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate of Arts - Communications
South Seattle Community College
Seattle, WA05.2016
Skills
- Security procedures knowledge
- Documentation skills
- Customer Service
- Time Management
- Administrative Skills
- Front Office Management
Certification
- RADT
- CPR/First Aid
Timeline
Behavior Health Technician
California Detox
06.2023 - 06.2024
Behavior Health Technician
Hope by the Sea
04.2022 - 05.2023
Front Desk Receptionist
Core Performance Physical Therapy
07.2021 - 04.2022
Front Desk Receptionist
Mindful Therapy Group
03.2020 - 06.2021
Sales Supervisor
Sprint
09.2018 - 03.2020
Front Desk Receptionist
Vacation Internationale
11.2016 - 08.2018
Associate of Arts - Communications
South Seattle Community College
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