Zdenka Gutierrez
Manassas,VA
Summary
Dynamic Account Manager with a proven track record at Cardinal Chem-dry, excelling in client relationship management and advanced analytical techniques. Achieved high client satisfaction and retention through exceptional service and strategic financial planning. Skilled in teamwork and collaboration, adept at fostering professional growth among team members. Demonstrated ability to enhance revenue generation and cost control, ensuring comprehensive financial health.
Overview
2013
2013
years of professional experience
Work History
Account Manager
Cardinal Chem-dry
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
- Enforced and established proper accounting methods, policies and principles.
- Applied advanced analytical techniques to identify trends in revenue generation, cost control, and profitability optimization.
- Met accounting financial objectives by forecasting requirements, preparing annual budgets and scheduling expenditures.
- Implemented inventory control measures that resulted in improved stock tracking accuracy.
- Avoided legal challenges by understanding current and proposed legislation, enforcing accounting regulations and recommending new procedures.
- Confirmed financial status by monitoring revenue and expenses.
- Developed comprehensive financial forecasts to support strategic planning initiatives.
- Developed strong working relationships with cross-functional teams to maintain accurate records related to fixed assets depreciation schedules.
- Managed complex payroll processes, including multi-state tax filings, benefits administration, and wage garnishments.
- Mentored junior staff members, fostering professional development and growth opportunities.
- Accomplished accounting human resource objectives by recruiting and selecting new employees and clearly communicating job expectations.
Customer Service Representative
Bank of America
04.1995 - 09.2012
- Handled high-pressure scenarios with professionalism to ensure resolution.
- Resolved complex escalated calls effectively to align customer satisfaction with business interests.
- Addressed inquiries regarding products, services, and organizational details.
- Participated in ongoing professional development initiatives to stay aligned with federal finance regulations.
Education
Graduated -
Fairfax High School
Fairfax, VA05.1989
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Customer relationships
- Goal oriented
- Sales development
- Team Training
- Client rapport
- Customer relationship management (CRM)
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Bank of America
04.1995 - 09.2012
Account Manager
Cardinal Chem-dry
Graduated -
Fairfax High School
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