Sports,art,music,
Zdenko Baškarad
Konobar
Živogišće Blato,Croatia
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bar Manager
Fancy Freis Split
02.2022 - 12.2023
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, enhancing service quality and efficiency.
- Developed and implemented drink menus, improving customer satisfaction and sales.
- Managed inventory and supplies, optimizing stock levels and reducing waste.
Restaurant Waiter
Dalmatino Split
02.2015 - 12.2022
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Provided exceptional customer service to enhance dining experience.
- Assisted in menu presentation and offered recommendations to guests.
Massage Therapist
Artemida
05.2011 - 09.2013
- Delivered personalized massage treatments to enhance client relaxation and well-being.
- Assessed client needs and medical history to tailor massage techniques effectively.
- Maintained cleanliness and organization of massage therapy room and equipment.
- Educated clients on self-care practices and post-treatment recommendations.
Restaurant Manager
Adriana Živogošće
06.2022 - 09.2025
- Oversaw daily restaurant operations, ensuring high standards of service and guest satisfaction.
- Managed staff scheduling and training, optimizing team performance and enhancing customer experience.
- Implemented inventory control processes, reducing waste and improving cost management.
- Developed and maintained positive relationships with vendors, ensuring timely delivery of supplies.
- Monitored compliance with health and safety regulations, fostering a safe dining environment.
- Analyzed customer feedback to identify areas for improvement and enhance service quality.
- Led team meetings to communicate goals, promote collaboration, and drive operational efficiency.
- Designed promotional campaigns to increase customer engagement and boost sales.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant Waiter
Adriana Živogošće
05.2004 - 09.2013
- Provided exceptional customer service to enhance dining experience.
- Assisted in menu presentation and offered recommendations to guests.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new staff on service protocols and restaurant standards.
- Monitored table turnover rates to optimize seating efficiency.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Handled guest inquiries and resolved issues to ensure satisfaction.
- Processed customer orders accurately using point-of-sale system.
Bar Waiter
Meeting Point Sarejevo
05.2001 - 05.2004
- Provided exceptional customer service by promptly responding to guest inquiries and requests.
- Maintained cleanliness and organization of bar areas, ensuring compliance with health and safety standards.
- Assisted bartenders in preparing and serving beverages, contributing to efficient service delivery.
- Adapted to fast-paced environments, managing multiple orders while maintaining quality service.
- Monitored inventory levels, assisting in restocking and managing supplies to minimize shortages.
- Collaborated with team members to streamline operations and improve service efficiency.
- Educated guests on menu offerings, enhancing their dining experience through informed recommendations.
Pizza Maker
Pizzeria Zec-Sarajevo
05.1998 - 2001
- Prepared various pizza types following established recipes and quality standards.
- Operated kitchen equipment, including ovens and mixers, ensuring optimal functionality.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Collaborated with team members to streamline pizza preparation and improve service efficiency.
Education
High School Diploma - Fizioterapeut
KŠC Srednja Medicinska Škola
Sarajevo09.1998
Skills
Staff management
Operations management
Customer engagement
Recruitment
Schedule coordination
Shift management
Staff scheduling
Passion for customer satisfaction
Supervisory skills
Complaint resolution
Organization and prioritization
Adaptable
Food service background
Customer loyalty
Performance improvement
Conflict resolution techniques
Kitchen equipment operation and maintenance
Reservation handling
Catering coordination
Food plating and presentation
Recipes and menu planning
Order delivery practices
Promotions planning
Pre-shift walk-through
Menu pricing
Kitchen oversight
Wine history
Table management
Employee schedule management
Restaurant promotion management
Stable work history
Take-out service
Proven sales record
Full service restaurant background
Teamwork and collaboration
Staff supervision
Team leadership
Problem-solving abilities
Quality control
Safe food handling
Coaching and mentoring
Cost controls
Excellent communication
Interpersonal skills
Self motivation
Relationship building
Sales promotion
Organizational skills
Effective communication
Attention to detail
Multitasking
Problem-solving aptitude
Quality assurance
Money handling
Professionalism
Calm and pleasant demeanor
Adaptability
Scheduling staff
Collaboration and teamwork
Certification
Massage Rehabilitcion
Interests
Timeline
Massage Rehabilitcion
09-2024
Restaurant Manager
Adriana Živogošće
06.2022 - 09.2025
Bar Manager
Fancy Freis Split
02.2022 - 12.2023
Restaurant Waiter
Dalmatino Split
02.2015 - 12.2022
Massage Therapist
Artemida
05.2011 - 09.2013
Restaurant Waiter
Adriana Živogošće
05.2004 - 09.2013
Bar Waiter
Meeting Point Sarejevo
05.2001 - 05.2004
Pizza Maker
Pizzeria Zec-Sarajevo
05.1998 - 2001
High School Diploma - Fizioterapeut
KŠC Srednja Medicinska Škola