Sports,art,music,
Zdenko Baškarad
Konobar
Živogišće Blato,Croatia
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bar Manager
Fancy Freis Split
02.2022 - 12.2023
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, enhancing service quality and efficiency.
- Developed and implemented drink menus, improving customer satisfaction and sales.
- Managed inventory and supplies, optimizing stock levels and reducing waste.
Restaurant Waiter
Dalmatino Split
02.2015 - 12.2022
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Provided exceptional customer service to enhance dining experience.
- Assisted in menu presentation and offered recommendations to guests.
Massage Therapist
Artemida
05.2011 - 09.2013
- Delivered personalized massage treatments to enhance client relaxation and well-being.
- Assessed client needs and medical history to tailor massage techniques effectively.
- Maintained cleanliness and organization of massage therapy room and equipment.
- Educated clients on self-care practices and post-treatment recommendations.
Restaurant Manager
Adriana Živogošće
06.2022 - 09.2025
- Oversaw daily restaurant operations, ensuring high standards of service and guest satisfaction.
- Managed staff scheduling and training, optimizing team performance and enhancing customer experience.
- Implemented inventory control processes, reducing waste and improving cost management.
- Developed and maintained positive relationships with vendors, ensuring timely delivery of supplies.
- Monitored compliance with health and safety regulations, fostering a safe dining environment.
- Analyzed customer feedback to identify areas for improvement and enhance service quality.
- Led team meetings to communicate goals, promote collaboration, and drive operational efficiency.
- Designed promotional campaigns to increase customer engagement and boost sales.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant Waiter
Adriana Živogošće
05.2004 - 09.2013
- Provided exceptional customer service to enhance dining experience.
- Assisted in menu presentation and offered recommendations to guests.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new staff on service protocols and restaurant standards.
- Monitored table turnover rates to optimize seating efficiency.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Handled guest inquiries and resolved issues to ensure satisfaction.
- Processed customer orders accurately using point-of-sale system.
Bar Waiter
Meeting Point Sarejevo
05.2001 - 05.2004
- Provided exceptional customer service by promptly responding to guest inquiries and requests.
- Maintained cleanliness and organization of bar areas, ensuring compliance with health and safety standards.
- Assisted bartenders in preparing and serving beverages, contributing to efficient service delivery.
- Adapted to fast-paced environments, managing multiple orders while maintaining quality service.
- Monitored inventory levels, assisting in restocking and managing supplies to minimize shortages.
- Collaborated with team members to streamline operations and improve service efficiency.
- Educated guests on menu offerings, enhancing their dining experience through informed recommendations.
Pizza Maker
Pizzeria Zec-Sarajevo
05.1998 - 2001
- Prepared various pizza types following established recipes and quality standards.
- Operated kitchen equipment, including ovens and mixers, ensuring optimal functionality.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Collaborated with team members to streamline pizza preparation and improve service efficiency.
Education
High School Diploma - Fizioterapeut
KŠC Srednja Medicinska Škola
Sarajevo09.1998
Skills
Staff management
Certification
Massage Rehabilitcion
Interests
Timeline
Massage Rehabilitcion
09-2024
Restaurant Manager
Adriana Živogošće
06.2022 - 09.2025
Bar Manager
Fancy Freis Split
02.2022 - 12.2023
Restaurant Waiter
Dalmatino Split
02.2015 - 12.2022
Massage Therapist
Artemida
05.2011 - 09.2013
Restaurant Waiter
Adriana Živogošće
05.2004 - 09.2013
Bar Waiter
Meeting Point Sarejevo
05.2001 - 05.2004
Pizza Maker
Pizzeria Zec-Sarajevo
05.1998 - 2001
High School Diploma - Fizioterapeut
KŠC Srednja Medicinska Škola