Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ze Lin

Columbus ,Ohio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Professional Pet Groomer

VCA Hospitals
06.2016 - Current
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Assisted with inventory management responsibilities, helping to maintain adequate stock levels of necessary supplies while minimizing waste.
  • Maintained thorough client records, tracking each pet''s grooming history and any specific concerns or requests.
  • Continuously expanded knowledge of pet grooming techniques and industry trends through regular participation in workshops and seminars.
  • Developed strong relationships with clients by offering personalized grooming recommendations based on breed-specific needs.
  • Maintained a safe working environment, minimizing the risk of injury to both pets and staff members.
  • Enhanced pet owner satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Demonstrated expertise in handling various breeds, sizes, and temperaments of dogs and cats throughout the grooming process.
  • Utilized specialized tools and equipment appropriately, ensuring optimal results for each unique pet''s coat type and condition.
  • Educated clients on proper at-home pet care techniques, promoting overall animal health and well-being between grooming appointments.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Educated visitors and staff on proper animal care and handling.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Trained animals in behavioral compliance or other special routines or commands.

Geek Squad Agent

Best Buy
08.2023 - 11.2023
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Processed customer orders quickly and accurately for timely delivery.

Associate

Panera Bread
04.2016 - 05.2018
  • Provided product price information to customers.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.



Education

Computer Science

Franklin University
Columbus, OH
05.2027

Preveterinary Studies

Tolles Technical School
7877 US-42, Plain City, OH 43064
06.2016

Skills

  • Cleanliness and Organization
  • Time management mastery
  • Appointment Scheduling
  • Record Keeping Accuracy
  • Basic accounting
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Dependable and Responsible
  • Critical Thinking
  • Decision-Making
  • Housekeeping Duties
  • Problem Identification
  • Inventory Management
  • Facilities Maintenance
  • Information Collection and Recording
  • Supply Unloading and Storage
  • Food Intake Monitoring
  • Human and Animal Safety
  • Safe Restraint Practices
  • Animal handling expertise
  • Pet Grooming Techniques
  • Animal Behavior Understanding
  • Pet First Aid Knowledge
  • Creative styling abilities

Certification

  • Animal and Human CPR License

Timeline

Geek Squad Agent

Best Buy
08.2023 - 11.2023

Professional Pet Groomer

VCA Hospitals
06.2016 - Current

Associate

Panera Bread
04.2016 - 05.2018

Computer Science

Franklin University

Preveterinary Studies

Tolles Technical School

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Ze Lin