Mark(Ze) Wang

• Checked that each scheduled route was appropriately covered by delivery drivers.
• Handled incoming calls and emails from customers regarding issues with deliveries.
• Worked closely with customers to effectively resolve issues and complaints.
• Coordinated closely with other departments to facilitate smooth delivery operations.
• Monitored and tracked status of shipments in transit to confirm on-time delivery.
• Coordinated dispatching of 5-8 drivers to accomplish daily delivery requirements.

• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Evaluated supplies and product inventory to check for quality and quantity issues.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Collaborated with manufacturing and supply chain management.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.