Zea Martinez
Coal City,IL
Summary
Trustworthy and dedicated Customer Service Associate with 6 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Gas N Wash
01.2023 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Server
Olive Garden Restaurant
07.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cleaning Assistant
A Mother's Touch Cleaning Service
06.2020 - 07.2021
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
Team Member
Jodi's Italian Ice Factory
01.2019 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Customer Service Associate
China Doll Tattoo
05.2017 - 01.2019
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
High School Diploma -
Lake Central High School
St. John, IN05.2020
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- POS System Operation
- Payment Collection
- Customer inquiries
- Data entry proficiency
- Customer Relationship Management (CRM)
- Up-selling techniques
- Problem-Solving
- Reliable and Responsible
- Customer Assistance
- Honest and Dependable
- Adaptable and Flexible
Timeline
Customer Service Cashier
Gas N Wash
01.2023 - 04.2024
Server
Olive Garden Restaurant
07.2021 - 01.2023
Cleaning Assistant
A Mother's Touch Cleaning Service
06.2020 - 07.2021
Team Member
Jodi's Italian Ice Factory
01.2019 - 03.2020
Customer Service Associate
China Doll Tattoo
05.2017 - 01.2019
High School Diploma -
Lake Central High School
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