Micah Zeller
Kodiak ,AK
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals and policies. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level security position. Ready to help team achieve goals.
Overview
3
3
years of professional experience
Work History
Operations Specialist
US Coast Guard
12.2021 - Current
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking spreadsheets using Excel, Word and Vessel trafficking system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with policy and specifications.
- Helped meet changing demands by recommending improvements to systems or procedures.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Used TOPCOP to model data and forecast trends.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Observed and managed operations to verify conformance to specifications and policy.
- Trained other officers in firearms and self-defense tactics.
- Participated in continuous firearms proficiency, and arrest technique training.
- Assessed safety and compliance concerns on fishing vessels, rooms and equipment inspections.
- Examined vessels for imperfections and damage.
- Followed standard operating procedures for inspections and tests.
- Trained other workers in inspection and testing procedures.
- Inspected various units using instruments and proper techniques for reliable results.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Operated and maintained testing equipment.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on law enforcement policies and assigned duties.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Educated new members on proper use of products and systems.
- Prepared and presented supplementary learning material to support structured lessons.
- Scheduled and taught courses to increase learning opportunities.
- Provided coaching and mentoring to employees.
- Trained 8 new personnel hired to fulfill various roles.
Basketball Coach
Kodiak High School
12.2022 - 03.2023
- Acted as positive role model for team participants and in community.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Monitored athletes during events and practice to quickly identify injuries.
- Reviewed backgrounds and skills of potential players and coaches and initiated recruiting strategies to bring fresh talent to team.
- Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
- Facilitated group coaching sessions and provided individual coaching support.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Utilized various coaching models and techniques to maximize client success.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Assisted clients in setting and achieving personal and professional goals.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Researched latest industry trends and developments to keep abreast of best practices.
Basketball Referee
UAVBOA
10.2021 - 02.2022
- Instructed players and coaches on basketball game rules.
- Handled high-stress situations using superior calming techniques with basketball fans.
- Identified player infractions and determined appropriate penalties.
- Refereed basketball at youth, middle school and high school levels.
- Worked at competitive athletic basketball games, tournaments and special sporting events.
- Maintained standardized expectations of fairness concerning penalties and acts not adhering to required sportsmanship.
- Called game violations with confidence and integrity while officiating 50+ basketball games.
- Earned frequent recommendations for being fair and consistent official.
- Executed successful game-opening ball toss in fairness to both teams.
- Enforced rule expectations with pre-game conversations with teams.
- Promoted good sportsmanship among players.
- Communicated with fans, coaches, players, and other umpires.
- Made judgment calls on unsportsmanlike behavior and other violations.
- Provided safe playing environment for players by monitoring activity.
- Trained and mentored new referees and other sports officials.
- Notified players, coaches and officiating team of rule infractions and relevant penalties.
- Controlled game flow to maintain safe and fair environment.
- Inspected sporting equipment for compliance with safety and event regulations.
- Assessed players and equipment to verify conformance to event rules and safety standards.
- Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
- Explained and taught regulations and rules to players and coaches.
- Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
- Established clear benchmarks for performance and monitored individual and team progress.
- Investigated and reported on any misconduct of players or coaches.
- Interpreted and applied rules and regulations in sports.
- Educated athletes, coaches and fellow officials about game rules and regulations.
- Assisted in developing new and updated rules and regulations to increase game performance and challenges.
- Examined game tapes to assess and provide feedback on performance of officials.
- Traveled around Colorado region officiating basketball games.
Restaurant Host
Tony's Pizza
04.2021 - 08.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Accommodated special seating requests for guests to enhance satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Took initial drink orders and relayed information to wait or bar staff.
- Seated patrons based on guest preferences and seating availability.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Opened and closed seating sections according to volume of guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Custer County High School
Westcliffe, CO05.2021
Skills
- Process Planning
- Quantitative Skills
- Onboarding Design
- Resource Planning and Scheduling
- Project Management
- Improvement Plan Knowledge
- Unified Communications Integration
- Program Evaluation
- Logistics Management
- Case Management
- Risk Mitigation
- Planning and Coordination
- System Development
- Fleet Management
Timeline
Basketball Coach
Kodiak High School
12.2022 - 03.2023
Operations Specialist
US Coast Guard
12.2021 - Current
Basketball Referee
UAVBOA
10.2021 - 02.2022
Restaurant Host
Tony's Pizza
04.2021 - 08.2021
High School Diploma -
Custer County High School