Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
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Zalika Williams

Zalika Williams

Phoenix,AZ

Summary

Tech-savvy Quality Assurance Specialist boasts experience reviewing features to locate problems with common functions. Conducts comprehensive independent analyses to identify hidden issues. Specializes in SaaS software. Brings 3 years of related experience. Collaborates cross-functionally to support production of high-quality software packages.

Overview

12
12
years of professional experience

Work History

Senior Quality Assurance Tester

DIRECTV
06.2022 - 04.2023
  • Analyzed system requirements, business processes, and user stories to determine appropriate test scenarios.
  • Conducted manual testing of web-based and mobile applications for functionality, usability, compatibility, performance, security, and compliance with standards.
  • Performed regression tests on existing features after changes have been made or new features have been added.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Collaborated with developers to investigate root causes and develop effective solutions for identified defects.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Documented, triaged and managed defects in JIRA and worked with developers to facilitate timely resolutions.
  • Developed training materials such as tutorials and presentations for users on how to use HRIS and Timekeeping applications effectively.
  • Facilitated communication between technical staff and non-technical personnel via email and Teams (before and after) product launches.
  • Conducted testing in development environments to allow for enhanced testing without disrupting production environments.

Payroll Administrator / QA Software Tester

Go Puff
08.2021 - 04.2022
  • Executed manual tests on software applications to identify issues in the design or functionality of a system.
  • Performed regression testing to verify that previously fixed bugs have not been re-introduced into the system.
  • Collaborated with the HRIS department to investigate application problems and provide solutions where necessary.
  • Implemented appropriate techniques to perform root cause analysis while investigating defects.
  • Processed payroll information including salary, deductions, bonuses and vacation time for 10k employees.
  • Conducted audits to ensure accuracy of payroll and HR data.
  • Verified employee hours worked against timesheets provided by supervisors.
  • Processed off-cycle payments accurately within specified deadlines.

Payroll Officer / Workday Tester

Western Alliance Bank
Phoenix, AZ
12.2017 - 07.2020
  • Conducted manual testing of Workday web-based and mobile applications for functionality, usability, compatibility, performance, security, and compliance with standards.
  • Performed regression tests on existing features after changes have been made or new features have been added.
  • Provided feedback on product design based on findings from quality assurance activities.
  • Developed training materials such as tutorials and presentations for users on how to use Workday effectively.
  • Documented, triaged and managed defects in Smartsheet and worked with developers to facilitate timely resolutions.
  • Simulated software production environments in Sandbox to allow for enhanced testing.
  • Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
  • Researched discrepancies between paychecks and personnel files for accuracy.
  • Conducted audits of employee earnings to verify accuracy of reported hours worked.
  • Provided customer service assistance to staff regarding their paychecks and payroll issues.

Payroll Implementation Specialist Level IV

ADP
Tempe, AZ
03.2017 - 12.2017
  • Designed, developed, tested and implemented software applications for clients.
  • Coordinated with internal teams to ensure effective communication between all parties involved in projects.
  • Developed and managed customer relationships to ensure successful project implementations.
  • Collaborated with stakeholders to define system requirements and resolve issues.
  • Conducted regular meetings with clients to review progress and address any concerns or questions they may have had regarding the implementation process.
  • Developed test scripts and scenarios based on requirements documents.
  • Trained staff and users to work with computer systems and programs.

Senior Payroll Specialist

ALLIANCE RESIDENTIAL COMPANY
Phoenix, AZ
04.2011 - 03.2017
  • Teamed up with ADP to craft a mobile managerial security group within NetSecure. Empowered Supervisors to efficiently access HRIS managerial tools via mobile, enabling prompt decision-making and team oversight, independent of desktop constraints.
  • Implemented security protocols for HRIS applications and payroll servers to protect application data from unauthorized access, reducing unauthorized entry risks.
  • Hosted Fast Track training sessions on the usage of applications and payroll expectations for new Managers.
  • Processed and issued paychecks and earnings statements for 2K employees.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Worked closely with Human Resources staff members to resolve issues relating to employee data entry errors or other discrepancies.
  • Trained new staff members on proper use of company's payroll system.
  • Anticipated potential payroll issues and questions to take proactive action and prevent development of problems.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Researched and resolved employee payroll questions and issues via email, phone and in person.

Education

Bachelor of Science - Architecture

University of Illinois At Urbana-Champaign
Champaign, IL

Skills

  • Cross-Functional Team Collaboration
  • Test Plans and Test Methodologies
  • Results and Deadline-Driven
  • Defect Tracking and Reporting
  • Strong Problem Solver
  • Manual Testing
  • Organized and Detail-Oriented
  • Scenarios and Use Cases
  • Verbal and Written Communication
  • Web and Mobile Application QA
  • Continuous-Integration Testing
  • Black Box Testing
  • Requirements Analysis
  • Customer Service

Interests

Korean (Beginner level)

Music (Self Taught Violinist)

Chess (Beginner Level)

SQL (Beginner Level)

Timeline

Senior Quality Assurance Tester

DIRECTV
06.2022 - 04.2023

Payroll Administrator / QA Software Tester

Go Puff
08.2021 - 04.2022

Payroll Officer / Workday Tester

Western Alliance Bank
12.2017 - 07.2020

Payroll Implementation Specialist Level IV

ADP
03.2017 - 12.2017

Senior Payroll Specialist

ALLIANCE RESIDENTIAL COMPANY
04.2011 - 03.2017

Bachelor of Science - Architecture

University of Illinois At Urbana-Champaign

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Zalika Williams