Summary
Overview
Work History
Skills
Personal Information
Timeline
AssistantManager
Zear Ridha

Zear Ridha

Sulaymaniya

Summary

Professional & Job-Related Skills

Sales & Customer Service

  • Expert in Customer Satisfaction & Loyalty
  • Strong Product Knowledge & Upselling
  • Handling Customer Complaints Professionally
  • Target-Oriented Sales Techniques
  • High-End Luxury Retail Experience

Management & Leadership

  • Team Leadership & Staff Training
  • Time Management & Scheduling
  • Performance Monitoring & Motivation
  • Conflict Resolution
  • Delegation & Task Prioritization

Marketing & Branding

  • Marketing Management (learned at Deutsche Pop)
  • Visual Merchandising & Store Presentation
  • Social Media Promotion & Brand Awareness
  • CRM (Customer Relationship Management)
  • POS Systems & Data Entry Accuracy

Technical & Digital

  • Photoshop & Visual Content Editing
  • SAB Program Knowledge
  • Microsoft Office (Word, Excel, Outlook)
  • Basic Photography & Content Creation
  • Knowledge of Retail & CRM Software

HR professional with extensive experience in talent acquisition, employee relations, and performance management.

Call Center Team Leader Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.

Overview

8
8
years of professional experience
1
1

German

1
1

Englisch

Work History

Assistant Manager

TOD’s Group HOGAN
09.2023 - 04.2025

Store Assistant

TOD’S / HOGAN – Munich

Sept. 2023 – March 2025

  • Awarded Best Seller of Europe 2024 for record-breaking performance.
  • Delivered top-tier customer service to luxury clientele.
  • Assisted in merchandising, stock management, and CRM database entry.

Sales Assistant

Luxottica GmbH, Sunglass Hut
10.2022 - 08.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Assistant Store Manager

KONEN Bekleidungshaus
08.2020 - 09.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Sales Assistant

Bestseller, JACK&JONES
11.2018 - 07.2020

Skills

Customer Satisfaction & Loyalty

Personal Information

Date of Birth: 10/04/98

Timeline

Assistant Manager

TOD’s Group HOGAN
09.2023 - 04.2025

Sales Assistant

Luxottica GmbH, Sunglass Hut
10.2022 - 08.2023

Assistant Store Manager

KONEN Bekleidungshaus
08.2020 - 09.2022

Sales Assistant

Bestseller, JACK&JONES
11.2018 - 07.2020

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Zear Ridha