Zeauna Holmes

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Entered and updated sensitive customer information during check-ins and room changes.

• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Provided excellent customer service to create positive experiences and build patient trust.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Helped patients complete necessary medical forms and documentation.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Completed patient referrals to other medical specialists.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Managed patient billing processes for timely, accurate payments.
• Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.

Cook

Cleaner

Driver

Best monster truck noise maker and laundry folder

Fast Paced and constantly changing

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Worked different stations to provide optimal coverage and meet production goals.
• Operated register to process payments and collect cash payment for order totals.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.