Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zeb Manzke

Lakefield,MN

Summary

Proven Recovery Specialist with a track record of enhancing client satisfaction and boosting revenue by adeptly negotiating payment arrangements at Accent. Demonstrates exceptional documentation abilities and empathetic client counseling, contributing to process optimizations and a significant reduction in account delinquencies. Skilled in both settlement and debt negotiation, consistently achieves beyond targets. Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.

Overview

3
3
years of professional experience

Work History

Recovery Specialist

Accent
04.2016 - 11.2018
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Improved client satisfaction through timely communication and resolution of account discrepancies.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
  • Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
  • Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
  • Supported management in identifying opportunities for process improvement within the department''s operations.

Education

South Central College
Mankato, MN

Skills

  • Settlement Negotiation
  • Documentation abilities
  • Debt Negotiation

Timeline

Recovery Specialist

Accent
04.2016 - 11.2018

South Central College
Zeb Manzke