Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zeb Richardson

Burlington,NC

Summary

Dynamic Pro Sales Manager at Lowe's with a proven track record in solution selling and team leadership. Successfully streamlined processes, enhancing customer satisfaction and driving revenue growth. Recognized for empowering teams and implementing effective strategies, resulting in improved performance and engagement. Committed to delivering exceptional service and fostering long-term customer relationships.

Overview

5
5
years of professional experience

Work History

Pro Sales Manager

Lowe's
09.2023 - Current
  • Streamlined internal processes by creating and implementing efficient pro-sales procedures and department standards.
  • Collaborated with sales team to develop winning strategies for complex sales, resulting in increased revenue.
  • Implemented detailed solutions based on unique customer requirements that addressed specific challenges faced by the customer.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Developed a comprehensive understanding of product offerings, enabling effective communication of value propositions to customers.
  • Evaluated customer feedback to identify areas for improvement, leading to a more effective pro-sales process and greater customer satisfaction.
  • Actively sought opportunities for upselling or cross-selling additional products or services during pro-sales engagements.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Operations Manager

Lowe's
03.2021 - 09.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.
  • Trained new hires, providing information, and insight into corporate policies and procedures.
  • Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
  • Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
  • Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
  • Fostered a positive work environment that supported employee engagement and retention.

Specialty Sales Supervisor

Lowe's
03.2020 - 03.2021
  • Achieved consistent growth in revenue by developing and executing targeted sales strategies for specialty services.
  • Organized highly effective promotional events that generated significant interest in our services among prospective customers.
  • Monitored team performance metrics closely, identifying areas for improvement and implementing corrective action where necessary.
  • Drove increased employee engagement by fostering a positive work environment focused on professional development and recognition.
  • Managed a high-performing sales team, focusing on individual coaching and mentoring to drive results.

Education

Associate of Science - Business Administration

Wilkes Community College
Wilkesboro, NC
06-2017

Skills

  • Solution selling
  • Client needs assessment
  • Teamwork and collaboration
  • Team leadership
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills

Accomplishments

  • Achieved 20% Sales Comp increase in first year in role along with 17% Sales vs. Plan.
  • Beat Inventory plan by 44 BPS average as Operations Manager.
  • Improved Team Rank to number 1 in the District for Pro Ranking.

Timeline

Pro Sales Manager

Lowe's
09.2023 - Current

Operations Manager

Lowe's
03.2021 - 09.2023

Specialty Sales Supervisor

Lowe's
03.2020 - 03.2021

Associate of Science - Business Administration

Wilkes Community College

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