ZEBADIAN MITCHELL
Hattiesburg,MS
Summary
Dynamic professional with extensive experience in management and logistics, seeking to contribute to a forward-thinking organization that values upward mobility. Strengths include exceptional observational skills, outstanding communication abilities, and a compassionate demeanor, complemented by a strong commitment to teamwork and collaboration. Proven track record in leading warehouse operations, optimizing workflow, and managing inventory control to drive efficiency and productivity. Adept at demonstrating leadership and problem-solving capabilities in high-pressure environments, with a continuous desire to expand knowledge across various areas of employment.
Overview
22
22
years of professional experience
Work History
Warehouse Lead
Solfidel of America
02.2024 - 12.2025
- The worker is responsible for meeting quality standards and deadlines for products.
- Check for defects, assemble products, monitor manufacturing equipment, and closely follow safety procedures to prevent accidents in environments where materials may be hazardous.
- Operate machinery to assist in the production process. Assemble materials and equipment as required
- Assist in the loading of raw materials to the production lines
- Transport raw materials from one place to another
- Communicate effectively with coworkers to ensure efficient production and deadlines are met
- Conduct inspections and quality control of products
- Assist in lifting, carrying and moving heavy loads as required
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Implemented process improvements that enhanced order fulfillment accuracy and reduced turnaround time.
- Trained and mentored team members on best practices for inventory management and equipment handling.
- Coordinated scheduling of staff to optimize labor resources during peak operational periods.
Customer Service Manager
Brown Bottling Group, Inc
02.2023 - 02.2024
- Analyzed customer feedback to identify trends and drive service improvements.
- Established key performance indicators to monitor team performance and service quality.
- Oversaw escalation processes, ensuring timely resolution of high-priority customer concerns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- knowledgeable in products and sales processes
- Perform accurate product ordering
- In-store merchandising includes stocking shelves, coolers, and drink displays.
- Manage store product inventory
- Assists with small and large format store re-sets which require moving and setting up racks and moving product.
- Ensuring product freshness by rotating product and attending to expired product
- Ensuring coolers and drink equipment are clean and maintained. Requesting service when needed.
- Achieve maximum sales and deliver total service to all accounts in the assigned area with the overall goal of total distribution of the Brown Bottling Group, Inc. product line
Production Worker 3rd Shift
WISPAK Hattiesburg, MS
01.2022 - 02.2023
- Operated production machinery to ensure efficient output and quality standards.
- Inspected finished products for defects and compliance with specifications.
- Collaborated with team members to optimize workflow and reduce downtime.
- Maintained cleanliness of work area, adhering to safety regulations and standards.
- Monitored inventory levels, reporting discrepancies to management for timely resolution.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Route Sales Representative
Frito Lay
08.2020 - 01.2021
- Driving to assigned locations
- Check-in with store decision maker, check-in delivery, obtain signatures, collect proof of delivery
- Using equipment (e. g. carts, pallets, etc.) to unload products and move throughout the store
- Merchandising cases from the back room to the sales floor, filling display units or shelves with products such as Doritos, Classic Lays, Tostitos, Smartfood Popcorn, etc.
- Ensuring back-room inventory reaches the sales floor and organizing/maintaining back-room inventory in proper location
- Rotating products and removing defective and out-of-date products and process returns and credits with receiver
- Tidying up shelves and displays, knocking down boxes and disposing of any waste
- Assembling and disassembling of promotional materials such as signs, banners, and cardboard displays
- Ordering, scanning and logging backstock using handheld device
- Safely maximizing sales and minimizing waste.
Operation Technician
PG Technologies
01.2018 - 01.2020
- Perform Operation Technician I duties as directed by the Production Team Leader or Cell Leader.
- Visually inspect part prior to and at logical intervals during the incoming and degrease process for any damage problems. These conditions may include cracks, dents, and other conditions per job instructions and SOP. Take initiative and action to correct any problem condition found.
- Responsible for the loading and unloading of the customer’s part from Degrease machines or part handling equipment. Grit blast customer parts per the job instructions and SOP.
- Demask customer’s part after coating application and prior to sending on to next operation.
- Responsible for the daily operation and upkeep of their equipment and machinery. This will include but not be limited to cleaning of the equipment and surrounding area, recognizing faulty equipment operation by sight or sound, and adjusting or minor repairs as required. The faulty operation must be communicated to their Team Leader, Business Unit Manager, or Product Line Technician in a timely fashion to ensure equipment is fully checked out and maintained in a safe manner.
- Assist maintenance in the troubleshooting and correction of equipment malfunctions or repairs. Also assist maintenance personnel in the preventative maintenance tasks of the equipment.
- Document necessary data and details on job routers and fill in required signoffs.
- Document nonconforming conditions by completing an NCR form and forward information to their Team Leader, or Business Unit Manager.
- Assist team leaders and team members in application development efforts.
General Manager
Buddy’s Home Furnishing
01.2016 - 01.2018
- Directing and coordinating store activities to ensure safe, professional and profitable operations.
- Accountable for meeting company objectives and adhering to company policies.
- Acquire and maintain customers
- Effective organizational skills. Negotiate and resolve conflict plan. Recognize and resolve problems
- Follow monthly marketing plans. Implement sales and marketing programs
- Prepare daily work schedules, assign tasks, evaluate employee performance; discipline, enforce company policy and terminate when appropriate
- Recruit hire, and train to ensure efficient operations
- Set goals and conduct weekly staff meetings
- Managing inventory and cash assets
- Maintain company vehicles within safe operating standard
Shipping/Receiving Manager
Johnson Bro Trucking LLC
01.2015 - 01.2016
- Ensured shipments get to their designated location on time and within budget.
- Resolved problems concerning logistics systems, imports and exports, transportation and customer issues.
- Negotiated the price of transportation with carriers.
- Made sure all shipping endeavors stay on budget without compromising speed and efficiency.
- Analyzed key performance indicators and formulating my findings into reports to be communicated to my superior.
Production Manager
Baxter Health Care
01.2011 - 01.2015
- Move quickly, address questions, and encourage teammates, all while getting quality products out on time
- Using, Blueprints, Specifications, Bill of Materials, and Standard Operating Procedures, to ensure product process acceptability
- Manages shift or multiple shift operations within manufacturing departments
- Responsible for meeting budget, quality, and production goals, setting standards, and making employment and staffing decisions
- Interprets manufacturing policies, procedures, and programs
- Manage department operations to deliver products that meet both quality and budget standards.
- Develop and work to Business/Quality plans
- Essential Duties and Responsibilities (these are primary responsibilities of the role, and the incumbent will perform other duties as assigned):
- Adheres to all environmental, health and safety SOPs, equipment, policies and procedures, including any department specific requirements
- Investigate and resolve disciplinary issues up to and including suspensions and terminations
- Responsible for driving operational excellence and flawless execution in the areas of cost reduction, discard reduction, annual productivity improvements, inventory turnover, regulatory excellence including exception reduction and internal/external regulatory commitment management, on time delivery and lead time reduction, improving the overall safety of the work environment, leadership development and the ability to create a vibrant continuous improvement culture based on the principles of QLP, Lean Manufacturing, total employee involvement and DMAIC problem solving
- Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers
- Recognition – regularly acknowledge and celebrate the achievements, contributions and efforts from the team, provide positive coaching, development of team members, and consistently manage performance and behavior issues with dignity and respect.
Store Manager
Best Way RTO
01.2004 - 01.2011
- Daily operation of the store
- Supervise employees
- Identified current and future requirements by establishing rapport with potential and actual customers
- Complete store operational requirements by scheduling and assigning employees
- Makes sales, took payments, organize store
- Deliver merchandise to customers
Education
Business Administration Degree -
Alcorn State University
Lorman, MS05.2003
Diploma - undefined
Eastside High School
Cleveland, MS05.1998
Skills
- Team leadership
- Effective time management
- Customer engagement
- Product retrieval
- Product design
- Logistics coordination
- Detail-oriented
- Quality assurance
- Efficient materials handling
- Transportation logistics oversight
- Equipment handling
- Effective problem resolution
- Effective conflict resolution
Timeline
Warehouse Lead
Solfidel of America
02.2024 - 12.2025
Customer Service Manager
Brown Bottling Group, Inc
02.2023 - 02.2024
Production Worker 3rd Shift
WISPAK Hattiesburg, MS
01.2022 - 02.2023
Route Sales Representative
Frito Lay
08.2020 - 01.2021
Operation Technician
PG Technologies
01.2018 - 01.2020
General Manager
Buddy’s Home Furnishing
01.2016 - 01.2018
Shipping/Receiving Manager
Johnson Bro Trucking LLC
01.2015 - 01.2016
Production Manager
Baxter Health Care
01.2011 - 01.2015
Store Manager
Best Way RTO
01.2004 - 01.2011
Diploma - undefined
Eastside High School
Business Administration Degree -
Alcorn State University