Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Zeba S. Geloo, MD, FACP

Naperville,IL

Summary

Medical Director / Internist Board certified physician leader with 20+ years of experience in academic, multi-subspecialty group, primary care, and private practice settings. Strong leadership, team building, communication, negotiation, interpersonal, and patient management skills. High energy, self-motivated, hands-on physician leader, with strong business acumen, high emotional intelligence, and a very strong work ethic. Proven track record as a Medical Director in improving physician engagement, patient experience, quality of clinical care, and practice financials (billings, P&L, etc.) Seasoned in building high-performing clinical teams Coach and a mentor to residents and staff physicians Transformative clinical leader with Lean Six Sigma training in clinical process optimization particularly in improving quality of care and patient experience.


Clinical Expertise: Internal Medicine, Primary Care, Geriatric Medicine, Integrative Medicine, Lifestyle Medicine, Resident Education


Functional Expertise: Medical Director Lean Six Sigma Clinical Process Optimization Electronic Health Record (EHR) Practice Management Population Health Management Revenue Cycle Management MIPS/MACRA Value Based Care Telemedicine

Overview

26
26
years of professional experience

Work History

Regional Medical Director

Aledade Incorporated
12.2022 - Current
  • Aledade is a public benefit corporation which partners with local physician practices to help them succeed in value based care.
  • Worked directly with practice transformation team and local medical directors to help partner practices optimize their systems and processes to be successful in value based care strategies
  • Educated and mentored more than 100 clinicians including MD's, DO's, PA's, and NP's.
  • Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
  • Focused on preventive care and proactive identification in care management of high-risk patients to lower costs.
  • Developed alliances with internal departments resulting in improved communication and performance throughout region.
  • Drove planning for business development and relationship building with healthcare partners.
  • Attended healthcare conferences to stay abreast of evolution of technology and implemented improvements in practice.

Center Medical Director

Oakstreet Health
01.2020 - 12.2022
  • Oakstreet Health is a publicly owned value based care organization which was founded in 2012 and has expanded to over 100 clinics all over the United States
  • The target patient population is underserved medicare patients with complex medical conditions
  • The mission of this organization is to rebuild healthcare to optimize quality of care given to older adults while significantly reducing hospitalizations and overall cost
  • As Center Medical Director responsible for managing all clinical operations of clinic alongside Practice Manager and Outreach Director
  • Responsible for organizing work flows and leading providers to meet and exceed quality benchmarks
  • Key accomplishments and responsibilities include:
  • Organizing vaccine clinics in conjunction with Chicago Dept of Public Health to vaccinate over 10,000 residents of underserved Chicago sub-urbs
  • Leading both Elgin and Aurora Clinics to Gold status for 2021 Quality Metrics

Executive Director/Medical Director

Open Door Health Center of Illinois
06.2019 - 12.2020
  • Open Door Health Center is a not for profit Government funded integrated health care organization
  • The clinics are located in Joliet, Aurora, and Elgin with plans for expansion into other surrounding counties
  • The mission of this organization is to serve health care needs of medically vulnerable patients of Kane and surrounding counties
  • As medical and executive director managed the organization which includes behavioral health, social services and medical clinics
  • Responsible for restructuring the organization to streamline service lines and organize reporting structure
  • Key accomplishments and Responsibilities include:
  • Creating an organized reporting structure
  • Creating systems and processes which would allow the organization to be sustainable over time
  • Implementing best practices to improve overall quality of care delivered at the medical clinics
  • Creating policies and procedures
  • Recruiting key personnel to lead various departments
  • Expanding service and increasing access to care
  • Drove operational improvements which resulted in savings and improved profit margins

Associate Medical Director

Primary Care Residency
07.2015 - 03.2019
  • Responsible for organizing primary care resident rotations in out-patient MedStar practices
  • Responsibilities included mentoring residents as well as coordinating their schedules with outpatient medical practices
  • In addition, managed RVU distribution for these rotations
  • Key Accomplishments and Responsibilities include:
  • Building valuable learning experiences for residents as was well attending physicians
  • Rotating/Training 20+ Primary Care residents annually

Medical Director

MedStar Health
02.2012 - 03.2019
  • As medical director managed all aspects of clinical care delivery and practice business operations at one of MedStar’s largest primary care facilities
  • Responsible for improving overall quality of care delivered
  • Key Accomplishments and Responsibilities include:
  • Achieving significant year-over-year improvement in patient satisfactions scores, employee morale, provider engagement, and practice financials (billings, claims rejections, and net-operating margin)
  • Exceeding assigned personal RVU targets by carrying full patient load
  • Consistently meeting CMS benchmarks for quality and efficiency for primary care health care delivery
  • Standardizing front office and clinical workflow processes using established best practices to optimize efficiency and to improve patient experience and safety
  • Participated in process improvement initiatives and various committees including the physician health & wellness committee, advanced access committee, work flow process committee, and pharmacy & therapeutics committee

Faculty Physician

MedStar Washington Hospital
12.2008 - 02.2012
  • Responsible for mentoring residents, giving lectures on internal medicine topics, teaching physical diagnosis as well as attending on wards, consult service, and resident clinics.
  • Developed and maintained courteous and effective working relationships with multiple different disciplines and service lines

Physician

Hebrew Home of Greater Washington
09.2005 - 12.2008
  • Provided comprehensive care to geriatric patients across the continuum of independent living, assist living, skilled nursing, and long term care
  • Instructed patients and families on medical diagnoses and treatment options.
  • Delivered emergency treatment on-site and responded appropriately in urgent or emergency situations.
  • Assessed, diagnosed, and treated emergency and chronic medical conditions.
  • Collaborated with consulting physicians regarding care of patients.
  • Completed basic in-office procedures with local or topical anesthetic.
  • Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.

Clinical Care Manager

National Institute on Aging
09.2004 - 07.2005
  • Managed all aspects of clinical care delivery for study participants
  • Participated in clinical trial management from concept to actual trial execution including IRB submissions
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.

Internist

Private practice
09.1999 - 08.2004
  • Started Internal Medicine practice and managed all aspects including marketing, billing, contracting with insurance companies, and staff management
  • Maintained active status on medical staff of local hospital and served on many hospital committees
  • Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
  • Diagnosed and treated patients suffering from chronic conditions.
  • Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
  • Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.

Medical Director

Heritage Hill Nursing Home
01.1998 - 09.1999
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
  • Improved patient outcomes and delivery of care through improved clinical quality processes.
  • Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.


Internist

Pratt Medical Center
09.1997 - 09.1999
  • Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
  • Diagnosed and treated patients suffering from chronic conditions.
  • Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
  • Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.

Education

Medical Executive Leadership -

Wharton Business School-MedStar Health
Philadelphia, PA
05.2016

Certification To Teach Mind Body Medicine -

Georgetown University-MedStar Health
Washington DC
2015

Internal Medicine - Medical Residency

Wake Forest University
1997

M.D - Medicine (Pre-Medicine

Eastern Virginia Medical School
Norfolk, VA
1990

Bachelor of Science - Biology

College of William and Mary
Williamsburg, VA
1989

Skills

  • Financial Operations Oversight
  • Utilization Management
  • Health Information Systems (HIS)
  • Medicare Compliance
  • Staff Development
  • Clinical Instruction
  • Improving Clinical Quality Outcomes
  • In depth knowledge of insurance contracts and quality metrics including Medicare, Medicare Advantage, Medicaid, and commercial insurance

Accomplishments

  • Board Certified in Internal Medicine
  • Active Medical Licenses in New York, Washington D.C, Maryland (MD), Virginia(VA), and Illinois (IL)
  • Fellow American College of Physicians
  • Lean Six Sigma, Yellow Belt
  • Prince William County Medical Society President
  • Washingtonian Magazine’s best list for local Primary Care Physicians
  • Washington Hospital Center Star
  • Certified to teach meditation

Timeline

Regional Medical Director

Aledade Incorporated
12.2022 - Current

Center Medical Director

Oakstreet Health
01.2020 - 12.2022

Executive Director/Medical Director

Open Door Health Center of Illinois
06.2019 - 12.2020

Associate Medical Director

Primary Care Residency
07.2015 - 03.2019

Medical Director

MedStar Health
02.2012 - 03.2019

Faculty Physician

MedStar Washington Hospital
12.2008 - 02.2012

Physician

Hebrew Home of Greater Washington
09.2005 - 12.2008

Clinical Care Manager

National Institute on Aging
09.2004 - 07.2005

Internist

Private practice
09.1999 - 08.2004

Medical Director

Heritage Hill Nursing Home
01.1998 - 09.1999

Internist

Pratt Medical Center
09.1997 - 09.1999

Medical Executive Leadership -

Wharton Business School-MedStar Health

Certification To Teach Mind Body Medicine -

Georgetown University-MedStar Health

Internal Medicine - Medical Residency

Wake Forest University

M.D - Medicine (Pre-Medicine

Eastern Virginia Medical School

Bachelor of Science - Biology

College of William and Mary

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Zeba S. Geloo, MD, FACP