Zebastian Bonilla

• Greeted customers and directed to requested products.
• Maintained effective team member communication.
• Answered customer questions and provided detailed product information.
• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.

• Learned other teammates' work tasks to train as backup.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Greeted customers at counter to fulfill requests and answer questions.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Kept kitchen, counter and dining areas cleaned and sanitized.

Sales Membership Representative

Operated Car Wash Machinery

• Responded to customer requests for products, services, and company information.
• Cross-trained and backed up other customer service managers.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Investigated and resolved accounting, service and delivery concerns.
• Responded proactively and positively to rapid change.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.