Zeberah Bates
Program Support Assistant
Kissimmee,FL
Summary
Report-savvy Program Support Assistant with successful track record of data collection and analysis leading to creation of timely and detailed reports crafted for management teams over 5 years of experience. Additional skills include staff communications, technical assistance and clerical duties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Support Assistant
Veterans Affairs
Orlando, FL
11.2018 - 10.2023
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Provided comprehensive administrative support for program management, contributing to its overall success.
- Provided general program information and assistance.
- Implemented new software tools to automate routine tasks, boosting productivity levels within the team.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
- Maintained accurate records of project documents, facilitating easy access to essential information for all stakeholders involved.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Assisted in the development and execution of program plans, ensuring timely completion of milestones and deliverables.
- Actively participated in training sessions to enhance professional skills that positively impacted job performance.
Postal Worker
United States Post Office
Orlando, FL
11.2022 - 04.2023
- Optimized delivery routes with GPS technology, resulting in more efficient use of time and resources while minimizing errors.
- Ensured accurate record-keeping by diligently documenting mail deliveries, undeliverable items, postage due fees, route changes, or irregularities within the assigned areas.
- Increased customer trust by maintaining confidentiality and security for all personal information and packages handled daily.
- Expedited mail processing by operating automated sorting machines and equipment with accuracy and precision.
- Assisted in increasing on-time delivery rates by ensuring proper packaging, labeling, and routing of mail items.
- Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
- Demonstrated adaptability to changes in postal regulations and policies, ensuring consistent compliance across all assigned duties.
- Streamlined package tracking process for customers by providing timely updates throughout the shipping journey using barcode scanning devices.
- Developed a comprehensive understanding of the diverse postal products and services available, offering informed recommendations to customers upon request.
Phlebotomist
BJC Healthcare - Christian Hospital
St Louis, MO
08.2017 - 05.2020
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Reviewed patient records for accuracy and completeness.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
CNA
Delmar Gardens
St Louis, MO
02.2013 - 05.2017
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Associate Of Applied Science - Human Resources Development
Saint Louis Community College
St Louis, MODiploma - General Studies
Webster Groves High School
St Louis, MO05.2009
Skills
Certification
Phlebotomy certificate
Timeline
Postal Worker
United States Post Office
11.2022 - 04.2023
Program Support Assistant
Veterans Affairs
11.2018 - 10.2023
Phlebotomist
BJC Healthcare - Christian Hospital
08.2017 - 05.2020
Phlebotomy certificate
02-2016
CNA
Delmar Gardens
02.2013 - 05.2017
Associate Of Applied Science - Human Resources Development
Saint Louis Community College
Diploma - General Studies
Webster Groves High School
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