Zeberah Bates
Program Support Assistant
Kissimmee,FL
Summary
Report-savvy Program Support Assistant with successful track record of data collection and analysis leading to creation of timely and detailed reports crafted for management teams over 5 years of experience. Additional skills include staff communications, technical assistance and clerical duties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Support Assistant
Veterans Affairs
Orlando, FL
11.2018 - 10.2023
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Provided comprehensive administrative support for program management, contributing to its overall success.
- Provided general program information and assistance.
- Implemented new software tools to automate routine tasks, boosting productivity levels within the team.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
- Maintained accurate records of project documents, facilitating easy access to essential information for all stakeholders involved.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Assisted in the development and execution of program plans, ensuring timely completion of milestones and deliverables.
- Actively participated in training sessions to enhance professional skills that positively impacted job performance.
Postal Worker
United States Post Office
Orlando, FL
11.2022 - 04.2023
- Optimized delivery routes with GPS technology, resulting in more efficient use of time and resources while minimizing errors.
- Ensured accurate record-keeping by diligently documenting mail deliveries, undeliverable items, postage due fees, route changes, or irregularities within the assigned areas.
- Increased customer trust by maintaining confidentiality and security for all personal information and packages handled daily.
- Expedited mail processing by operating automated sorting machines and equipment with accuracy and precision.
- Assisted in increasing on-time delivery rates by ensuring proper packaging, labeling, and routing of mail items.
- Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
- Demonstrated adaptability to changes in postal regulations and policies, ensuring consistent compliance across all assigned duties.
- Streamlined package tracking process for customers by providing timely updates throughout the shipping journey using barcode scanning devices.
- Developed a comprehensive understanding of the diverse postal products and services available, offering informed recommendations to customers upon request.
Phlebotomist
BJC Healthcare - Christian Hospital
St Louis, MO
08.2017 - 05.2020
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Reviewed patient records for accuracy and completeness.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
CNA
Delmar Gardens
St Louis, MO
02.2013 - 05.2017
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Associate Of Applied Science - Human Resources Development
Saint Louis Community College
St Louis, MODiploma - General Studies
Webster Groves High School
St Louis, MO05.2009
Skills
Marketing
Records management
Meeting arrangements
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Microsoft, PowerPoint Software Proficiency
Dependable and Responsible
Certification
Phlebotomy certificate
Timeline
Postal Worker
United States Post Office
11.2022 - 04.2023
Program Support Assistant
Veterans Affairs
11.2018 - 10.2023
Phlebotomist
BJC Healthcare - Christian Hospital
08.2017 - 05.2020
Phlebotomy certificate
02-2016
CNA
Delmar Gardens
02.2013 - 05.2017
Associate Of Applied Science - Human Resources Development
Saint Louis Community College
Diploma - General Studies
Webster Groves High School