Zechariah Ketcham
Lima
Summary
Dedicated security professional with a strong focus on punctuality, reliability, and workplace safety. Proven ability to monitor environments and report incidents effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Guard
Total Security LLC
Grand Ledge, MI
06.2025 - 01.2026
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to incidents, ensuring swift resolution and reporting.
- Assisted in enforcing company policies and procedures among staff and visitors.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Security Guard
Per Mar Security
Mishawaka, IN
06.2024 - 06.2025
- Maintained accurate logs of daily activities, incidents, and observations for record-keeping.
- Provided excellent customer service while interacting with guests and employees on-site.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Photo Lab Associate
Walmart
Lima, OH
07.2019 - 06.2024
- Operated digital imaging equipment for photo processing and printing.
- Assisted customers with selecting print options and enhancing photo quality.
- Maintained inventory of photographic supplies, ensuring availability for daily operations.
- Monitored workflow to optimize efficiency in photo lab services.
- Trained new associates on lab procedures and customer service protocols.
- Implemented quality control measures to ensure high-standard prints and services.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Contributed to a positive work environment through effective communication and teamwork.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Ensured high-quality prints by regularly calibrating and maintaining photo lab equipment.
- Trained new employees on best practices, improving overall team efficiency and productivity.
- Performed opening and closing procedures to keep operations running smoothly.
- Updated tags, displays and signage for special promotions.
- Set up and calibrated photographic processing equipment for optimal performance.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
Customer Service Manager
Walmart
Lima, OH
07.2017 - 07.2019
- Led cross-functional teams to enhance customer service processes and improve client satisfaction.
- Developed and implemented training programs for staff, increasing efficiency in customer interactions.
- Managed escalated customer inquiries, resolving issues promptly and fostering positive relationships.
- Established performance metrics to evaluate team effectiveness and ensure adherence to quality standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Improved team morale by establishing recognition program for exceptional customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
CAP 2 Associate
Walmart
Lima, OH
05.2012 - 07.2017
- Supervised inventory management, ensuring accuracy and efficiency in stock replenishment processes.
- Trained and mentored new associates, promoting adherence to safety protocols and operational standards.
- Implemented process improvements that reduced waste and increased operational efficiency within the team.
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Assisted in loss prevention efforts by identifying potential theft risks and following proper protocols for addressing them.
- Contributed to positive customer experiences with friendly, attentive service during busy shifts.
- Supported store management in achieving overall store goals by actively participating in team meetings, sharing insights, and implementing recommended strategies.
- Ensured timely completion of tasks by effectively prioritizing workload and collaborating with team members.
- Maintained a safe work environment by adhering to company safety policies and promptly reporting any hazards or incidents.
- Offered informed suggestions to improve processes and productivity.
- Moved excess materials to proper storage location.
- Demonstrated adaptability when assigned various tasks within different departments throughout the store as needed.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
No Degree - Classics Major
The Ohio State University
Columbus, Ohio, OH06-2013
High School Diploma -
Lima Senior High
Lima, OH06-2009
Skills
- Punctuality
- Workplace safety
- Hard Working
- Incident reporting
- Keen observer
- Reliability
- Adaptable
- Team Managing
- Photo Lab Software
- Asset protection
- Team player
- Honest and dependable
Accomplishments
I have accomplished and learned much in my careers. I have experience managing and working effectively and productively in teams and by myself.
I have accomplished managing events, and team schedules as well as tasking associates and myself to the best suited roles for the most effective quality and performance of work.
I have had many years of team building that has taught me how to keep moral high and productivity flowing with excellent team work.
I am reliable in my punctuality making sure I don't let my team or supervisor down, ensuring success for my team and employer.
Certification
I have a state Certified Security License
I am PLE trained
I am Scissor Lift Trained
Languages
English
Native or Bilingual
Timeline
Security Guard
Total Security LLC
06.2025 - 01.2026
Security Guard
Per Mar Security
06.2024 - 06.2025
Photo Lab Associate
Walmart
07.2019 - 06.2024
Customer Service Manager
Walmart
07.2017 - 07.2019
CAP 2 Associate
Walmart
05.2012 - 07.2017
No Degree - Classics Major
The Ohio State University
High School Diploma -
Lima Senior High