Zechariah Melton
Grand Junction,CO
Summary
Organized and detail-oriented professional with experience in public service and customer service leadership. Currently employed with the Colorado Department of Human Services as a Health Care Technician III, where I maintain accurate records, follow state policies and confidentiality standards, and support individuals in a fast-paced environment. Previous experience as an Assistant Customer Service Manager developed strong communication, problem-solving, and client service skills. Known for multitasking, professionalism, and maintaining positive relationships with clients, coworkers, and the public.
Overview
6
6
years of professional experience
Work History
Health Care Tech III/Floor Supervisor
Grand Junction Regional Center - CDHS
Grand Junction, CO
02.2024 - Current
- Supervised daily operations of direct support staff, ensuring compliance with care plans.
- Trained and mentored new team members in person-centered approaches and best practices.
- Collaborated with interdisciplinary teams to align care objectives with client needs and goals.
- Provided direct support to individuals with disabilities, enhancing daily living skills and personal independence.
- Monitored client progress and behavior, reporting changes to healthcare professionals for timely interventions.
- Developed positive relationships with clients, fostering trust and encouraging open communication about their needs.
- Advocated for client rights and needs within community resources, ensuring access to essential services and supports.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
Assistant Customer Service Manager
Food Lion
Rutherfordton, NC
08.2020 - 11.2023
- Led daily operations to enhance customer satisfaction and service efficiency.
- Developed training programs for new staff, improving onboarding processes.
- Resolved escalated customer complaints, fostering positive relationships and retention.
- Maintained accurate records of client interactions, identifying trends and opportunities for process improvements.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
- Served as a key liaison between customers and internal departments to facilitate timely resolutions for complex issues or escalated complaints.
Education
High School Diploma -
Penn Foster
Skills
- Patient care
- Basic life support
- HIPAA compliance
- Clinical documentation
- Customer engagement
- Conflict resolution
- Account management
- Proficient in Google Suites & CO State Software
- Customer service
- Problem-solving
- Excellent time management skills
- Exceptional telephone etiquette
Accomplishments
- Supervised team of four staff members.
- Completed QMAP training for the State of CO.
- Completed Trauma Enforced Care Training.
Timeline
Health Care Tech III/Floor Supervisor
Grand Junction Regional Center - CDHS
02.2024 - Current
Assistant Customer Service Manager
Food Lion
08.2020 - 11.2023
High School Diploma -
Penn Foster