Summary
Overview
Work History
Education
Skills
Timeline
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Zechariah Wallace-Turner

Charlotte,NC

Summary

Effective communication skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience

Work History

Guest Services Representative

Carowinds Amusement Park
02.2024 - 08.2024
  • Assisted park visitors with ticket purchases, directions, and general inquiries, ensuring memorable guest experience.
  • Handled guest complaints and resolved issues professionally and promptly.
  • Worked collaboratively with other team members to support park operations during peak seasons.

Customer Service Representative

Spectrum
08.2023 - 01.2024
  • Assisted customers with inquiries regarding cable, internet, and phone services, ensuring high customer satisfaction.
  • Managed multiple tasks simultaneously in fast-paced call center environment, handling complaints and resolving conflicts efficiently.
  • Collaborated with team members and management to streamline customer service processes, improving response times and enhancing customer experience.

Unarmed Security Officer

Allied Universal
05.2023 - 08.2023
  • Entrusted with safeguarding special access gates, ensuring only authorized individuals with proper clearance gained entry to restricted areas.
  • Conducted detailed vetting procedures, rigorously verifying identification and credentials to maintain high security standards.
  • Performed thorough bag checks, preventing introduction of prohibited items and ensuring strict adherence to safety protocols.
  • Collaborated closely with management and law enforcement, responding swiftly and effectively to potential security threats or breaches.
  • Played key role in maintaining secure environment, contributing to 100% incident-free record during my tenure.

Package Handler

FedEx
08.2022 - 12.2022
  • Provided exceptional customer service by greeting customers, taking orders, and ensuring orders were accurate and delivered promptly
  • Operated cash register, processed payments, and maintained cleanliness and organization of the dining area
  • Collaborated effectively with team members to ensure smooth operation of restaurant and timely service to customers.

Customer Service Representative

Lowes
03.2022 - 08.2022
  • Supervised and engaged with children in various activities, ensuring their safety and well-being
  • Assisted with homework and provided academic support to students
  • Communicated effectively with parents regarding their child's progress and any concerns that arose.

Education

High school diploma - Information Technology

University of North Carolina At Greensboro
Greensboro, NC
12.2027

Skills

  • Leadership & Communication: Proven ability to lead and communicate effectively in dynamic environments
  • Customer Service: Friendly, approachable, and experienced in providing outstanding service to customers
  • Teamwork: Strong collaborative skills, with a track record of working well in teams and handling pressure effectively
  • Problem-Solving: Analytical thinking and resourcefulness in resolving conflicts or issues promptly
  • Attention to Detail: Meticulous in completing tasks accurately and ensuring compliance with safety protocols
  • Physical Fitness: Regular MMA training, ensuring the stamina and strength necessary for physically demanding tasks

Timeline

Guest Services Representative

Carowinds Amusement Park
02.2024 - 08.2024

Customer Service Representative

Spectrum
08.2023 - 01.2024

Unarmed Security Officer

Allied Universal
05.2023 - 08.2023

Package Handler

FedEx
08.2022 - 12.2022

Customer Service Representative

Lowes
03.2022 - 08.2022

High school diploma - Information Technology

University of North Carolina At Greensboro

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Zechariah Wallace-Turner