Zedikiah Choo
Austin
Summary
Responsible Technician with excellent troubleshooting, customer service, and analytics skills coupled with more than three years of experience. Highly effective in complying with safety requirements, evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Refurbishment Technician
GroceryTV
11.2024 - 12.2024
- Managed returned IoT devices and ensured refurb pipeline efficiency.
- Conducted physical and software diagnostics; documented results using Google Sheets.
- Collaborated with logistics and QA teams to maintain accurate asset flow.
- Supported testing and deployment of display systems for commercial environments.
Transitional Technology Support Technician
Intermountain Health
05.2024 - 06.2024
- Configured and deployed hardware for facility technology transitions.
- Organized IT assets, maintained deployment logs, and prepared equipment for shipment.
- Assisted with AV setups during departmental relocations and office transitions.
Break/Fix Desktop Technician (Boeing Contract)
Dell Technologies
10.2023 - 04.2024
- Completed 20+ repair tickets weekly for enterprise desktops/laptops under SLA.
- Supported conference-room devices and office workstations for Boeing end users.
- Documented diagnostics, resolutions, and asset updates in ServiceNow.
- Worked with parts logistics and vendor techs for installations and replacements.
Data Center Technician
OneNeck IT Solutions
09.2023 - 10.2023
- Operated within a Tier III data center ensuring uptime and facility compliance.
- Monitored system health, access security, and performed preventive maintenance.
- Escorted vendors and assisted with rack, stack, and cabling for new systems.
- Produced shift and incident reports aligning with operational standards.
Desktop Support Specialist
SS&C Technologies
06.2023 - 08.2023
- Supported 100+ users with imaging, desktop repair, and peripheral setup.
- Managed hardware inventory using ServiceNow and tracking spreadsheets.
- Assisted in AV troubleshooting and setup for meetings and staff events.
Desktop Support Specialist
HCLTech
01.2023 - 05.2023
- Provided deskside technical support within Microsoft environments.
- Managed Active Directory accounts, configured user workstations, and resolved Tier 1–2 tickets.
- Supported conference-room devices and scheduled vendor maintenance visits.
IT Support Specialist
AdventHealth
08.2022 - 11.2022
- Assisted hospital staff in accessing the Epic Electronic health record system and related hospital portals.
- Supported asset management operations, maintaining Excel logs of issued and returned equipment.
- Helped track IT hardware inventory across multiple hospital departments.
- Prepared and labeled devices for deployment and ensured proper return documentation.
- Provided general desktop and device troubleshooting assistance to medical staff.
Education
B.S. - Software Engineering
Western Governors University
08.2028
Skills
- Hardware & AV Systems: Asset Lifecycle Management, Imaging, Break/Fix Repair, AV Setup (Displays, Projectors, Conferencing Devices), Cable Management
- Software & Tools: ServiceNow, Active Directory, SCCM, Jira, MS Office, Google Workspace
- Networking: LAN/WAN, DHCP/DNS, Network Closet Upkeep, Environmental Monitoring
- Soft Skills: Documentation, Vendor Coordination, Customer Communication, Event Support
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900)
- CompTIA A+ (In Progress)
ADDITIONAL INFORMATION
- U.S. Navy Veteran experienced in secure facilities and technical maintenance.
- Comfortable supporting after-hours or weekend installations/events.
- Strong mechanical aptitude; able to lift 50+ lbs and manage hands-on setups.
Timeline
Refurbishment Technician
GroceryTV
11.2024 - 12.2024
Transitional Technology Support Technician
Intermountain Health
05.2024 - 06.2024
Break/Fix Desktop Technician (Boeing Contract)
Dell Technologies
10.2023 - 04.2024
Data Center Technician
OneNeck IT Solutions
09.2023 - 10.2023
Desktop Support Specialist
SS&C Technologies
06.2023 - 08.2023
Desktop Support Specialist
HCLTech
01.2023 - 05.2023
IT Support Specialist
AdventHealth
08.2022 - 11.2022
B.S. - Software Engineering
Western Governors University