Zedrick Woodson
Cape Girardeau,MO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Client Engagement Services Tech
State of Missouri
06.2016 - Current
- Oversee the daily operation of laptops, desktops, chromebooks, iPads, etc throughout various state agencies
- Work with our central office to maintain switches, routers, servers, etc
- Perform repairs to hardware, software, and peripheral equipment
- Maintain records of daily communication, problems and remedial actions taken, and installation activities
- Communicate with state agencies to recommend new equipment for replacements and upgrades
- Work with outside vendors to coordinate warranty repairs/RMAs
- Support remote users utilizing remote software
Network Tech
Creative Data Systems
12.2013 - 06.2016
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, etc
- Perform data backups and disaster recovery operations
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Plan, coordinate, and implement network security measures to protect data, software, and hardware
- Analyze equipment performance records to determine the need for repair, replacements, and/or upgrades
Education
Bachelor of Science (B.S.) - Technology Management
Southeast Missouri State University
Cape Girardeau, MO05.2014
Skills
- Communication
- Problem Solving
- Accountability
- Goal Setting
Timeline
Client Engagement Services Tech
State of Missouri
06.2016 - Current
Network Tech
Creative Data Systems
12.2013 - 06.2016
Bachelor of Science (B.S.) - Technology Management
Southeast Missouri State University
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