Zedy Mouele
Herman,UT
Summary
Personable and dedicated Customer Service Representative with over 10 years of experience in the customer service industry. Expert in client services with a strong commitment to delivering impactful results and maintaining high standards of customer satisfaction. Known for reliability, adaptability to changing needs, and a collaborative approach to team success.
Skilled in effective communication, relationship management, and efficient problem-solving, with a proven track record of managing client relationships and resolving complex issues.
A results-driven professional, consistently driving positive outcomes through proactive client support and strong interpersonal skills.
Overview
10
10
years of professional experience
Work History
Client Service Advisor
Silicon Valley Bank
04.2024 - Current
- Client Engagement: Served as the primary point of contact for a diverse client portfolio, addressing inquiries and delivering tailored financial solutions. Provided direct support for onboarding and servicing activities, handling requests ranging from general to moderately complex and offering guidance on bank products and technical support as needed.
- Daily Operations: Offered client support across multiple channels, assisting with inquiries and guiding in managing routine to complex cases. Demonstrated adaptability in handling a high volume of client interactions efficiently.
- Problem Resolution: Proactively addressed and resolved client issues to maintain high satisfaction levels, collaborating with cross-functional teams to deliver prompt solutions while upholding a high level of professionalism.
Customer Representative
Citi Bank Group
05.2022 - 04.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Received and posted payments to loan accounts.
- Processed financial aid documents and completed basic verification of information.
- Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
Accounting Payable Clerk
Max International Salt Lake City
03.2015 - 03.2022
- Handled high-volume invoice processing with minimal supervision.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
Bachelor of Science - Finance
Utah Valley University
Orem, UT08-2025
Skills
- Strong empathy
- Client Retention Strategies
- Exceptional communication
- Upbeat and Positive Personality
- Multitasking and Prioritization
- De-escalation Techniques
- Customer Service Excellence
- Efficient and Detail-Oriented
- Creative Problem Solving
- Data Entry and Maintenance
- Call center experience
- Problem-solving abilities
Languages
French
Native or Bilingual
Spanish
Limited Working
Timeline
Client Service Advisor
Silicon Valley Bank
04.2024 - Current
Customer Representative
Citi Bank Group
05.2022 - 04.2024
Accounting Payable Clerk
Max International Salt Lake City
03.2015 - 03.2022
Bachelor of Science - Finance
Utah Valley University
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