Zee Bashore
Cary,NC
Summary
Dynamic leader with proven success in inventory control and team building at Rue 21. Excelled in enhancing customer experience and engagement, driving positive outcomes. Skilled in problem-solving and fostering a collaborative environment, significantly improving store operations and customer satisfaction. Demonstrates a results-oriented approach with a focus on achieving and surpassing sales goals. Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Variety Wholesalers
05.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Manager
Carters
10.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Store Manager
Rue 21
08.2020 - 10.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Francis T. Maloney High School
Meriden, CTSkills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Team Building and Leadership
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Variety Wholesalers
05.2023 - Current
Assistant Manager
Carters
10.2021 - 05.2023
Store Manager
Rue 21
08.2020 - 10.2021
High School Diploma -
Francis T. Maloney High School
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