Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Zee Bradford

Summary

Enterprising Financial Claims Analyst with proven success in recommending appropriate financial plans based on accurate data collection, financial monitoring and business strategizing. Expertise includes financial analysis and reporting, risk management and compliance. Develops and maintains high standards of quality and issue resolution through effective financial planning. Adept at utilizing top-of-the-line communication skills to build and foster long-term relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Solera Holdings Inc.
07.2023 - Current
  • Consistently deliver financial appraisals, audits, and evaluations of client portfolios in full compliance with state and federal regulations, as well as defined process requirements, quality standards, and business rules
  • Exercise appropriate discretion and judgment based on advanced financial analysis and risk management expertise.
  • Regulatory Compliance: Ensure all financial evaluations, audits, and client interactions adhere to regulatory requirements, maintaining full conformance with state and federal laws, as well as internal business processes.
  • Quality Assurance: Maintain and improve service delivery to meet or exceed contractual Service Level Agreements (SLAs) by consistently delivering high-quality financial analysis and risk assessments.
  • Negotiation & Dispute Resolution: Utilize advanced negotiation skills to resolve disputes with clients, stakeholders, and third parties, ensuring accurate financial outcomes while effectively managing costs and controlling risk exposure.
  • Operational Efficiency: Drive productivity to meet required standards while proactively identifying opportunities for operational efficiencies through the implementation of new technologies or process improvements.

Liberty Mutual Insurance Company
06.2022 - 06.2023
  • Financial Analysis & Risk Assessment: Conduct thorough reviews of financial claims, policy details, and incident reports to determine coverage, assess damages owed, and evaluate the accuracy of claims payments. Utilize data analysis to assess financial exposure and develop strategies for risk mitigation.
  • Claims Management: Develop and implement comprehensive action plans to manage claims from initial report through final settlement. Ensure timely resolution of claims while minimizing financial impact and ensuring compliance with regulatory requirements.
  • Decision-Making & Settlement: Exercise proper judgment to analyze financial exposure, decide on the most effective course of action, and negotiate settlements. Collaborate with stakeholders to ensure fair and accurate outcomes for all parties involved.
  • Communication & Reporting: Clearly communicate concise action plans and strategies for resolving financial claims. Provide regular updates and comprehensive reports on claims status, ensuring transparency and alignment with business objectives.
  • Fraud Prevention & Expert Collaboration: Arrange for expert inspections and collaborate with third parties when necessary, particularly in cases involving potential fraud or complex financial evaluations. Maintain and update claim diaries, ensuring accurate documentation throughout the claims process.
  • File Management & Compliance: Maintain detailed and organized files for each claim, ensuring all documentation is up-to-date and compliant with company policies and industry regulations. Provide comprehensive reports as required for internal and external review

AmWINS Group Inc.
02.2020 - 05.2022
  • Premium Adjustments & Invoicing: Processed and invoiced additional and return premiums resulting from audits. Calculated installment plan amounts and due dates, coordinating terms with retail agents and financial markets to ensure accuracy and timely payment.
  • Audit Dispute Resolution: Proactively communicated with retail agents and financial markets to address and resolve audit disputes. Followed up on outstanding issues to ensure timely resolution and maintained compliance with company policies and industry standards.
  • Compliance & Internal Controls: Ensured strict adherence to established internal control procedures by thoroughly reviewing financial records, reports, and documentation. Identified and addressed discrepancies, ensuring all financial practices met regulatory requirements.
  • Training & Knowledge Development: Engaged in continuous professional development to stay informed about changes in audit policies and procedures.
  • Collaboration & Communication: Coordinated closely with the accounting department to manage audit installments, disputes, and other related financial transactions within service level agreements (SLAs). Communicated audit results in a structured report format, ensuring all findings were clearly documented and shared with relevant stakeholders within required timelines.
  • Reporting & Documentation: Prepared and distributed structured reports summarizing audit results, ensuring clarity and accuracy. Sent out final resolution audits to retail agents, ensuring all parties were informed of outcomes in a timely manner.

Allstate Insurance Company
10.2013 - 01.2018
  • Claims Analysis & Investigation: Conducted comprehensive investigations of financial claims to identify and classify damages. Reviewed documentation, including records from law enforcement and healthcare providers, to assess the extent of financial liabilities and ensure accurate claims processing.
  • Coverage Assessment & Liability Determination: Examined claims documentation and related records to identify insurance coverage limitations and determine liability. Conducted interviews with claimants and witnesses to gather essential information for evaluating claims.
  • Claims Settlement & Negotiation: Negotiated settlements with clients and recommended litigation when settlements could not be reached. Ensured that all claims were processed in accordance with policy terms and industry regulations, achieving a 100% quality score for claim files.
  • Customer Service & Communication: Delivered outstanding customer service by explaining the claims process to policyholders and providing general information to clients. Responded to customer inquiries within established service levels, maintaining high levels of client satisfaction.
  • Reporting & Documentation: Reviewed investigation notes to determine coverage and liability for non-complex losses. Prepared detailed reports on findings and communicated results to relevant stakeholders, ensuring transparency and accuracy in claims handling.
  • Performance & Recognition: Consistently achieved high performance ratings, receiving a "Better than Expected" end-of-year rating for 2015 and 2016. Awarded the June 2016 Performance Bonus of the Month for exceptional work in claims management.

Education

High School Diploma -

Olympic High School

Skills

  • Advanced knowledge of financial analysis, risk management, and regulatory compliance
  • Proven experience in maintaining service delivery that meets contractual SLAs
  • Strong negotiation skills, with a track record of successful dispute resolution
  • Ability to manage and improve operational processes, with a focus on cost control and efficiency
  • Strong experience in financial auditing, premium invoicing, and dispute resolution
  • Proficiency in financial calculations, installment planning, and compliance procedures
  • Excellent communication skills, with the ability to convey complex information clearly and effectively
  • Strong organizational skills, with a focus on maintaining accurate documentation and meeting deadlines
  • Expertise in financial claims analysis, risk assessment, and settlement negotiation
  • Strong investigative skills with a keen eye for detail in assessing documentation and determining liability
  • Excellent customer service and communication abilities, with a track record of meeting service level agreements
  • Proficiency in managing high volumes of claims while maintaining quality and accuracy

Certification

Florida All Lines Sta Adjuster License, 09/01/22, CT, DE, GA, KY, LA, NC, NH, NM, OK, RI, SC, TX, VT, WV

Awards

  • Received "Better than Expected" end of year rating for 2015 and 2016.
  • June 2016 Performance Bonus of the Month Winner
  • Achieved 100% Quality Score of claim files.
  • Successfully Completed CE courses to maintain license

Timeline

Solera Holdings Inc.
07.2023 - Current

Liberty Mutual Insurance Company
06.2022 - 06.2023

AmWINS Group Inc.
02.2020 - 05.2022

Allstate Insurance Company
10.2013 - 01.2018

High School Diploma -

Olympic High School

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Zee Bradford