Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Zee Hernandez

Corona,CA

Summary

Observant Safety Intern offering strong understanding of OSHA regulations and action-oriented approach to identifying potential safety risks in Type facilities. Certified in Area of certification. Proactive individual skillful in preparing Type reports, creating training manuals and coordinating employee safety training programs. Committed to overseeing employee and facility safety.

Overview

10
10
years of professional experience

Work History

L1 SSD FC ASSOCIATE

Amazon.com Fulfillment Center
11.2022 - Current
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
  • Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Planned and scheduled projects and directly performed installations.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Managed shipping documentation accurately to ensure compliance with company policies and regulatory requirements.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Contributed to cost reduction initiatives by identifying areas of improvement and implementing streamlined procedures.
  • Safely and securely loaded items to prevent damage during transport.
  • Transported merchandise pallets to move in warehouse.
  • Supervised and trained new staff in performing census.
  • Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Maintained accurate records of warehouse KPIs and provided regular reports to management, facilitating informed decision-making for ongoing improvement initiatives.
  • Recorded daily activities for inventory control.
  • Kept work areas neat, clean and free from debris.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
  • Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
  • Collaborated with cross-functional teams for seamless integration of warehousing operations, improving overall company performance.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Balanced workload distribution among team members effectively, fostering a collaborative work environment that maximized productivity.
  • Enhanced operational efficiency through meticulous record-keeping of incoming shipments, outbound deliveries, and inventory levels.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Managed timely and effective replacement of damaged or missing products.
  • Interacted with guests in friendly and knowledgeable way.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Stocked shelves to match planogram images and instructions.
  • Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
  • Transported packed items onto delivery vehicles, updating tracking database once loaded.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Resolved shipment issues promptly, maintaining strong relationships with suppliers and carriers alike.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Prepared and checked outbound shipments for accuracy.
  • Followed orders precisely for correct items, sizes and quantities.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Segregated and processed incoming stock and materials to prepare for storage or shipment.
  • Maintained accurate records of warehouse KPIs and provided regular reports to management, facilitating informed decision-making for ongoing improvement initiatives.
  • Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
  • Established a strong culture of safety through consistent enforcement of policies and procedures, empowering employees to prioritize their well-being at work.
  • Organized regular safety committee meetings, fostering open communication between management and employees regarding safety concerns and suggestions.
  • Improved workplace safety by conducting regular safety audits and identifying potential hazards.
  • Served as a liaison between employees, management, and regulatory authorities in ensuring all parties remain informed of relevant safety updates or changes to regulations.
  • Assessed potential risks associated with new projects or processes before implementation, ensuring safe working conditions from the start.
  • Monitored workplace activities to determine compliance with safety regulations and standards.
  • Educated staff on proper ergonomic practices, reducing instances of musculoskeletal disorders among employees.
  • Promoted employee participation in safety initiatives by organizing events such as Safety Week celebrations or contests aimed at building awareness around workplace hazards.
  • Educated employees on hazardous waste management, emergency response and safe work practices.
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.
  • Developed and implemented safety policies and procedures to promote workplace safety.
  • Collaborated with management to create a safer work environment, leading to increased employee satisfaction and productivity.
  • Researched and devised new safety initiatives and strategies to improve safety performance.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and maintained courteous and effective working relationships.
  • Delivered services to customer locations within specific timeframes.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Provided professional services and support in a dynamic work environment.
  • Facilitated cross-functional collaborations on various safety projects, fostering a company-wide commitment towards continuous improvement in occupational health and safety standards.
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Reviewed company-wide policies regularly for alignment with updated industry guidelines and best practices in worker health and safety protection measures.
  • Evaluated existing emergency response plans, making necessary revisions to improve efficiency during crisis situations.
  • Assisted with workplace injury claims management, working closely with human resources and insurance providers to ensure fair outcomes for affected employees.
  • Devised and monitored safety performance metrics to assess and improve safety performance.

Financial Services Representative

InnovAge California PACE - Inland Empire
04.2015 - 08.2018
  • Mentored junior colleagues in sales techniques and product knowledge, fostering a collaborative work environment.
  • Advised clients on financial matters and recommended investments.
  • Delivered consistent results within compliance guidelines while meeting quarterly sales quotas.
  • Analyzed and interpreted financial data to inform business decisions.
  • Developed and maintained database of financial records for clients.
  • Worked closely with other departments to provide seamless service delivery for complex client requests.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Implemented improvements in internal workflows, reducing processing time for account opening procedures.
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
  • Maintained updated records of all financial transactions to support traceability.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Built and established relationships with clientele to improve future business opportunities.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Excellent communication skills, both verbal and written.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Participated in health promotion campaigns to raise awareness of health issues.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
  • Targeted specific community groups with wellness and disease management information.
  • Engaged clients in health-related activities to enhance overall well-being.
  • Communicated with community members to assess concerns or current issues and identify corrective measures.

HIM Deparment Manager

InnovAge California PACE - Inland Empire
10.2014 - 11.2016
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established team priorities, maintained schedules and monitored performance.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Defined clear targets and objectives and communicated to other team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Accomplished multiple tasks within established timeframes.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Improved safety procedures to create safe working conditions for workers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Medicare Specialist

InnovAge California PACE - Inland Empire
  • Conducted thorough audits of Medicare claim submissions, identifying errors and recommending corrective actions.
  • Served as an internal resource for coworkers seeking guidance on complex or challenging Medicare-related situations, promoting a collaborative work environment.
  • Improved patient satisfaction by effectively managing Medicare claims and resolving issues promptly.
  • Selected qualified applicants to refer to employers for possible job placement purposes.
  • Assisted in the development of training materials for new Medicare Specialists, fostering a knowledgeable team environment.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Contributed to the successful implementation of new software systems designed to streamline workflow processes for greater efficiency within the department.
  • Communicated with people from various cultures and backgrounds on application process.
  • Collaborated closely with healthcare providers to ensure accurate billing and coding practices.
  • Managed high volume caseloads while maintaining strict adherence to deadlines and quality standards.
  • Maintained up-to-date knowledge of Medicare regulations, contributing to compliant department operations.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Actively participated in cross-functional team meetings to discuss process improvements and share best practices within the organization.
  • Provided constructive feedback to peers and management during regular team meetings, fostering an environment of continuous growth and development.
  • Participated in ongoing professional development opportunities to stay current with industry trends and maintain expertise in the field of Medicare management.
  • Educated patients on their benefits, coverage limits, and rights under the Medicare program, empowering them to make informed decisions about their healthcare needs.
  • Enhanced overall customer experience with empathetic listening and clear communication during interactions.
  • Analyzed departmental performance metrics, identifying areas for improvement and implementing targeted strategies to achieve results.
  • Provided timely responses to inquiries from patients, healthcare providers, and colleagues regarding Medicare policies and procedures.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Developed strong working relationships with insurance carriers, facilitating prompt resolution of disputed claims.
  • Implemented preventative measures for potential fraud or abuse cases by diligently reviewing claim submissions for inconsistencies or red flags.
  • Assisted clients with completion of applications and paperwork.
  • Handled escalated calls from dissatisfied customers with professionalism and tact, ultimately resolving issues efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained strong leadership skills by managing projects from start to finish.
  • Assisted in the development of training materials for new Medicare Specialists, fostering a knowledgeable team environment.

Education

Associate Of Applied Science - Health Information Technology

DeVry University
Pomona, CA
01.2013

Skills

  • Problem-Solving
  • Interpersonal Communication
  • Proficiency in Technology
  • Problem-solving abilities
  • Professional Demeanor
  • Friendly and Courteous
  • Decision-Making
  • Organization and Categorization
  • Excellent Communication
  • Quick Learner
  • Relationship Building
  • Time Management
  • Willing to Learn
  • Adaptability and Flexibility
  • Self Motivation
  • Quality Control
  • Equipment monitoring
  • Safety Procedures
  • Physical Stamina
  • Motivated Team Player
  • Inventory Audits
  • Professionalism
  • Customer Relationships
  • Records Updating
  • Heavy Lifting
  • Task Prioritization
  • Forklift safety and operation
  • Analytical Skills
  • Warehouse Safety
  • Staff Training
  • Hand Truck Operation
  • Issue Resolution
  • Safety Regulations Adherence
  • Report creation
  • Reports and Spreadsheets Generation
  • Vendor Relations
  • Punctual and Reliable
  • Loss Prevention
  • Pallet arrangement
  • Dependable and reliable
  • Adaptability
  • Analytical Thinking
  • Continuous Improvement

Additional Information

Former Vested Volunteer - Amazon Safety Committee, SAX2 Corona, Ca

12/2022-8/2023


Timeline

L1 SSD FC ASSOCIATE

Amazon.com Fulfillment Center
11.2022 - Current

Financial Services Representative

InnovAge California PACE - Inland Empire
04.2015 - 08.2018

HIM Deparment Manager

InnovAge California PACE - Inland Empire
10.2014 - 11.2016

Medicare Specialist

InnovAge California PACE - Inland Empire

Associate Of Applied Science - Health Information Technology

DeVry University

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Zee Hernandez