Zee Roa
Walnut Creek,CA
Summary
Results-focused luxury retail professional with strength in high-end men's & women's luxury customer-centric industry. Proactive leader with strengths in communication and collaboration. Proficient in leveraging customer service relations & trend analysis, sales & team-building relationship. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking elevated management and leadership opportunities to expand skills while facilitating company growth. Hardworking and reliable associate with strong ability in customer relationship and integrity. Highly organized, personable, proactive and punctual with team-player mentality.
Overview
16
16
years of professional experience
Work History
Assistant Department Manager
Nordstrom
Walnut Creek, CA
02.2024 - 06.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Wardrobe Stylist - Men's Sportswear
Nordstrom
Walnut Creek, CA
11.2022 - 02.2024
Logistics Specialist
Nordstrom Rack
Dublin, CA
08.2021 - 11.2022
- Maintained high standards of internal and external customer service.
- Led and managed projects to support logistics efforts and plans.
- Troubleshot and formulated strategies for expected and unanticipated logistics issues.
- Collaborated effectively in cross-functional team-oriented environment.
- Identified and resolved shipping and packaging errors.
- Consistently met company and department objectives within budget and time constraints.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Created and enforced policies and procedures for entire logistics team.
- Managed day-to-day shipping and receiving, typically overseeing more than [100+] packages in 24-hour period.
- Worked with company leadership to manage information and physical security requirements.
- Worked collaboratively with customers and staff at various levels.
- Managed multiple small and large-scale projects in cross-functional environment.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Refined and improved product transport and storage processes.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
Sales Associate - Men's Sportswear
Nordstrom
San Francisco, CA
06.2020 - 08.2021
Assistant Department Manager - Individualists
Nordstrom
Palo Alto, CA
02.2020 - 06.2020
Wardrobe Stylist - Men's Sportswear Specialist
Nordstrom
San Francisco, CA
11.2018 - 02.2020
Men's Ready-To-Wear + Shoes
Jeffrey
Palo Alto, CA
08.2018 - 11.2018
Personal Stylist - Men's Furnishings
Nordstrom
San Francisco, CA
06.2008 - 08.2018
Personal Stylist - Men's & Women's Clothing
Nordstrom
San Francisco, CA
12.2014 - 08.2015
Sales Associate - Men's Furnishings
Nordstrom
San Francisco, CA
06.2012 - 12.2014
Assistant Manager - Men's Suits
Nordstrom
San Francisco, CA
11.2011 - 06.2012
Sales Associate
Nordstrom
San Francisco, CA
02.2008 - 11.2011
Education
Associate of Arts - Industrial And Product Design
De Anza College
Cupertino, CA06.1990
Skills
- Team Management
- Friendly, Positive Attitude
- Work Ethic
- Critical Thinking
- Problem Resolution
- Organizational Skills
- Training & Development
- Team Building
- Effective Customer Upselling
- Exceeding Customer Expectations
- Attention to Detail
- Building Customer Loyalty
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Supervision
- Integrity-Driven
- Reliable and Responsible
- Honest and Dependable
- Detail-Oriented
- Retail Merchandising
- Positive Customer Engagement
- "Head-on-a-Swivel" Mentality
hobbies
- Street Style & Product Photographer
- Blogger at www.theragpoet.com
- E-Commerce Shop; www.sicknvintage.online featuring New, Used, Vintage Men’s & Women’s Clothing & Accessories circa 60s/70s/80s to present day.
Accomplishments
- Nordstrom Pacesetter 2014-2016
- Nordstrom Pacesetter 2018-2020
Timeline
Assistant Department Manager
Nordstrom
02.2024 - 06.2024
Wardrobe Stylist - Men's Sportswear
Nordstrom
11.2022 - 02.2024
Logistics Specialist
Nordstrom Rack
08.2021 - 11.2022
Sales Associate - Men's Sportswear
Nordstrom
06.2020 - 08.2021
Assistant Department Manager - Individualists
Nordstrom
02.2020 - 06.2020
Wardrobe Stylist - Men's Sportswear Specialist
Nordstrom
11.2018 - 02.2020
Men's Ready-To-Wear + Shoes
Jeffrey
08.2018 - 11.2018
Personal Stylist - Men's & Women's Clothing
Nordstrom
12.2014 - 08.2015
Sales Associate - Men's Furnishings
Nordstrom
06.2012 - 12.2014
Assistant Manager - Men's Suits
Nordstrom
11.2011 - 06.2012
Personal Stylist - Men's Furnishings
Nordstrom
06.2008 - 08.2018
Sales Associate
Nordstrom
02.2008 - 11.2011
Associate of Arts - Industrial And Product Design
De Anza College
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