ZEE SHOJAEI
Alexandria,VA
Summary
Experienced Quality Assurance Coordinator and dedicated professional with a strong background in refugee program management, monitoring, evaluation, data analysis, and reporting. Proven expertise in implementing and managing refugee support programs, including Matching Grants, Resettlement and Placement, Extended Case Management Program (ECMP), Refugee School Impact Grants (RSIG), Refugee Social Services (RSS), Refugee Transitional Cash Assistance (RTCA), Services for Older Refugees (SOR), and Ukrainian Supplemental Assistance Program (USAP). Extensive knowledge and experience of case management needs and services for refugees, asylees, and SIVs. Skilled in leading teams, ensuring grant compliance, and developing innovative tools for tracking program impact and outcomes. Committed to enhancing program quality and supporting the rights and integration of refugees through strong leadership and strategic solutions. Focused and organized [Job Title] with [Number] years of experience supporting delivery of high-caliber [Type] products through meticulous testing and troubleshooting. Proven leadership skills with unmatched coordination and analytical skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance Lead
International Rescue Committee
11.2023 - Current
- Conducted regular monitoring and desk audits, examining records and practices to ensure adherence to established procedures and compliance with IRC and donor policies
- Supported audit preparation efforts and conducted compliance reviews, addressing gaps in data or service delivery and implementing corrective actions
- Implemented compliance training and provided technical assistance to staff, proactively identifying and resolving compliance issues
- Lead QA team and provided supervision, couching and supports needed
- Lead data collection efforts, budget assessments, program proposals, and reports, contributing to special projects and program improvement initiatives
- Provided ongoing leadership, direction, and support to program staff, ensuring compliance with grant requirements, including providing training to enhance staff capacity building
- Directed implementation of program activities, developing networks of subrecipients to enhance case management for clients
- Managed databases for IRC and the Maryland Office of Refugee Services, overseeing client information management and exporting reports from database data to support program monitoring and evaluation
- Provided data analysis, evaluation and oversight to support compliance with grant requirements and organizational policies
- Established quality assurance systems for all grants and program areas and create tracking tools as needed
- Ensured IRC staff are trained and accurately use relevant databases including IRC’s Efforts to Outcomes as well as Maryland Office of Refugee and Asylee’s (MORA) database MD Think
- Worked with Executive director to collect feedback from clients to inform and improve quality of services, created feedback satisfaction tool, collected data, verified and analyzed data and sent it to the related department for quality improvement
- Reviewed grant and contract agreements prior to execution to certify programmatic data collection methods will ensure compliance with contractual requirements
- Developed and advised program staff in the implementation of SMART tracking tools, ensuring that outputs/outcomes are reliably and accurately measured and reported in compliance with grant requirements & outcomes
- Partnered with development team and program staff to develop, implement and track compliance with a quality assurance/quality control (QA/QC) protocol for each grant
- Supported program monitoring/audit preparation efforts
- Tracked and coordinated the satisfaction of compliance deadlines, requirements, and regulation implementation with deputy director and development team
- Attended grant opening meetings, HQ programmatic updates meetings, and external donor compliance training
- Updated all quality assurance efforts in accordance with IRC HQ and external donor compliance updates.
Senior Access Associate
University of Virginia (UVA) Health System
11.2022 - 11.2023
- Educated patients and guardians on managed care processes, ensuring compliance with federal requirements and policies
- Lead Access staff and provided ongoing training on database and new procedures
- Managed case documents in the UVA Health Epic system, maintaining accuracy in record requests and documentation
- Coordinated with providers and cross-functional teams, providing technical assistance in scheduling and records management.
Senior Program Monitoring, Evaluation, Accountability, and Learning Officer
International Rescue Committee
11.2018 - 12.2021
- Led data collection systems focusing on service gaps and client outcomes, supervising evaluations to measure program impact
- Facilitated lessons-learned forums to enhance program implementation and compliance
- Designed, developed, and continuously updated project M & E impact measurement tools and systems in collaboration with the M & E manager
- Developed and ensured all projects in the province had tested monitoring tools that captured both program activity and progress indicators
- Periodically led reflective practice forums at the field office/project level and compiled lessons from project implementation processes
- Ensured that learning from previous projects was incorporated into project design, where applicable
- Facilitated learning of best-known practices among projects by regularly merging and compiling summary monitoring reports and success stories, and sharing them with staff
- Tracked progress against monitoring work plans
- Coordinated field-level community participatory monitoring and evaluation, reflective practice, and impact measurement
- Ensured on-time execution of projects’ major monitoring and evaluation events including but not limited to baseline survey, mid-term evaluation, final evaluation, data quality audit and field supervision
- Supervised M&E team and provided technical assistance to staff with information management systems, proper data collection, and record keeping
- Provided consistent, supportive supervision to strengthen staff performance as necessary to meet monitoring objectives
- Updated M&E plan on time and provided feedback to program staff on status and quality of implementation
- Assisted with monthly and/or quarterly performance indicator analysis, including generation of reports as well as presentations for staff related to on-going performance
- Conducted regular data verification exercises to ensure reporting and collection of qualified data
- Verified data for completeness, correctness, and consistency and follow up on any data quality issues
- Created dashboard and databases for projects in the online Google sheet.
Program Officer
VEKTI-DynCorp International
09.2015 - 03.2018
- Supervised and trained field staff and project tracking, ensuring accurate and reliable project management
- Managed project documentation and financial records with attention to detail, supporting effective compliance and budget management
- Collabrated in preparing reports and managing finances, demonstrating a dedicated approach to meeting organizational needs.
Education
Bachelor of Arts - Management
Gawharshad University
Certification
Program Management | Kaya Humanitarian Academy, 2023
Monitoring, Evaluation, Accountability and Learning | Kaya Humanitarian Academy, 2023
Project Management | Harvard Project Mentor, 2022
Languages
English
Farsi/ Dari
TECHNICAL SKILLS
- MS Office Suite (Excel, Word, PowerPoint)
- Database Management (Efforts to Outcomes, MD Think)
- Data Analysis (STATA, SPSS)
- Project Management Software (e.g., KOBO Tools)
CORE COMPETENCIES
Leadership & Team Development
Program Monitoring & Evaluation
Grant Management & Compliance
Data Analysis & Reporting
Refugee Program Management
Technical Assistance & Training
Timeline
Quality Assurance Lead
International Rescue Committee
11.2023 - Current
Senior Access Associate
University of Virginia (UVA) Health System
11.2022 - 11.2023
Senior Program Monitoring, Evaluation, Accountability, and Learning Officer
International Rescue Committee
11.2018 - 12.2021
Program Officer
VEKTI-DynCorp International
09.2015 - 03.2018
Bachelor of Arts - Management
Gawharshad University
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