Zee Vega

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Cultivated warm relationships with regular guests.
• Resolved guest complaints promptly and professionally to maintain positive reputation.
• Maintained thorough menu, wine and cocktail knowledge, to sufficiently answer questions regarding sourcing, ingredients and cooking methods.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Supported needs of 30 person wait staff who attended to specific needs of countless guests daily for Black Sheep restaurant with social relevancy and intentionality.

• Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
• Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
• Utilized pallet jacks to move items to and from different warehouse locations.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Optimized project completion time by multitasking duties using heavy equipment.

Planned developed designed and branded my stores and reputations. Operations, product's, services, and special request ordering, all customer driven with 99% positive feedback with over 4000 customers and 2000 positive feedback reviews. Utilizing my prior experience, hard work and dedication to succeed, led to capitulating me to Power Seller Status based solely on reviews surveys and feedback directly from my customers

• Various teller and administrative duties while maintaining a strong ability to organize, record, and track multiple projects simultaneously where precise accuracy was vital to all operations.
• Effectively cross sold products and services to customers, while insuring team and personal goals were met or exceeded.
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts. .
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Maintained the ability to work closely with all departments: Mortgage, Finance, IT, Auditing, Marketing, Training, Recruiting, HR, Administration, as well as 7 Secondary Branches, to address, record, track and implement any and all requests.
• Daily responsibilities via data entry to record, retrieve, transform and classify various business transactions past current and future.
• Created and maintained reports and spreadsheets daily to maintain consistent accuracy. Ran daily, EOM & EOY reports to identify all business activities focusing on accuracy, profit and losses, trends, fluctuations, and future prospecting.
• Initiated, submitted, recorded, tracked and followed up on various loan applications to ensure authenticity and strict compliance standards were met and consistent.
• Built relationships with customers while ensuring they were thoroughly informed and properly educated as to how they personally benefited from products, services and referrals.