Azizul Haque
Little Elm,TX
Summary
Dynamic retail sales leader with over 15 years of progressive experience in high-volume operations, claims processing, and customer insights analysis. Currently excelling as a Rug Salesperson at Nebraska Furniture Mart, consistently generating annual sales between $1.7M and $2.0M while earning recognition as a Chairman’s Circle winner through strategic, data-driven customer segmentation and market trend analysis. Actively pursuing a Bachelor of Science in Management Information Systems, specializing in Python, Data Analytics, and Statistics. Seeking to leverage expertise in a full-time Sales Operations Analyst, Retail Performance Analyst, or Ecommerce Business Planning & Analytics role at Samsung Electronics America in Plano, TX, to enhance revenue growth and operational excellence within the consumer electronics sector.
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Overview
16
16
years of professional experience
Work History
Rug Salesperson
Nebraska Furniture Mart (NFM)
The Colony, TX
05.2017 - Current
- Utilized comprehensive analysis of customer preferences, market trends, and showroom data to consistently generate $1.7m – $2.0m in annual sales volume and attain chairman’s circle recognition in a competitive retail landscape.
- Drive top-tier performance through data-informed personalization of recommendations, resulting in superior close rates, repeat business, and customer satisfaction.
- Manage full sales cycle including order processing, claims coordination, and post-sale follow-up while identifying and implementing process improvements to increase operational efficiency.
- Excel in high-traffic showroom operations, handling 50+ customer interactions daily with exceptional service and accurate record-keeping.
- Developed strong relationships with customers, enhancing satisfaction and loyalty.
- Demonstrated product knowledge to effectively address customer inquiries and concerns.
Customer Service Representative / Claims Coordinator
Nebraska Furniture Mart (NFM)
The Colony, TX
02.2015 - 05.2017
- Analyzed and refined claims processing workflows, leveraging data tracking and interdepartmental cooperation to accelerate resolution times.
- Directed customer service operations, emphasizing maintenance of performance metrics to enhance service quality and efficiency.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Streamlined sales transaction accuracy via point-of-sale systems, ensuring prompt and effective customer service delivery.
- Processed sales transactions accurately using point-of-sale systems to ensure efficient customer service.
Member Assistant / Customer Operations Supervisor
Sam’s Club
Plano, TX
04.2010 - 02.2015
- Supervised daily customer operations and membership services for hundreds of members, leveraging data and metrics to prioritize tasks and optimize workflows.
- Led process improvements, safety protocols, and team training to enhance overall operational efficiency in a fast-paced retail setting.
- Assisted members with inquiries, enhancing overall customer satisfaction and loyalty.
- Educated members on product features and benefits, driving informed purchasing decisions.
Education
Bachelor of Science - Management Information Systems (MIS)
Bellevue University
Bellevue11-2026
Associate of Science - Information Technology
Dallas County Community College District (DCCCD)
Dallas, TX06-2025
Skills
- Proficient in Python and Java (in progress)
- Data analytics proficiency
- Foundational SQL knowledge
- Process optimization
- Revenue generation expertise
- Customer service
- Sales process
- Active listening
- Sales strategy development
- Negotiation
- Sales presentations
- Objection handling
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual
Urdu
Professional Working
Additional Information
- Available for immediate full-time employment in Plano, TX area
- Proven track record of consistent high-revenue performance and process optimization
- U.S. Citizen and reliable transportation
Timeline
Rug Salesperson
Nebraska Furniture Mart (NFM)
05.2017 - Current
Customer Service Representative / Claims Coordinator
Nebraska Furniture Mart (NFM)
02.2015 - 05.2017
Member Assistant / Customer Operations Supervisor
Sam’s Club
04.2010 - 02.2015
Bachelor of Science - Management Information Systems (MIS)
Bellevue University
Associate of Science - Information Technology
Dallas County Community College District (DCCCD)