Zeek Torgesen
West Palm Beach,FL
Summary
Highly motivated Service Consultant with 4+ years of Automotive Industry experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Napleton's Palm Beach Acura
03.2022 - Current
- ASE Service Consultant Certification (C1)
- Greet and Check-In Customers
- Generate 25-30 Daily Repair Orders using CDK Service
- Schedule Appointments
- Drive and reach sales goals through guest interactions
- Book and Cashier Paperwork
- Review Multi-Point Inspection
- Generate and Present Detailed Estimates
- Sell Recommend Auto Repairs
- Utilize tools provided to make recommendations to guests based on manufacturing guidelines
- Deliver Cars using Active Delivery Method
- Assist in Work Flow Dispatching
- Establish & maintain good working relationships with customers to encourage repeat referral business
- Met with customers to discuss service needs and offer available solutions.
- Trained 8+ less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Establish and maintain an organized customer follow-up and recordkeeping system
- Followed up with customers during and after installations to verify satisfaction.
- Ensure highest possible standards of workmanship
- Advise technicians of dealership CSI on a regular basis
- Developed department processes and procedures to boost customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Exceed District CSI Score
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Manage UCI/ New Car Inspection Operations.
Realtor
Owner
10.2021 - 10.2023
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed new business and managed new and existing clients.
- Wrote contracts to outline sales and purchases of properties.
Service Consultant
ANDERSON AUTOMOTIVE
10.2018 - 11.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Automotive Service Technician
Anderson's Automotive
07.2017 - 11.2021
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Aligned systems with manufacturer specifications through skilled calibration.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Examined new and replacement parts to uncover defects.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Performed safety and emissions inspections.
- Explained estimates and determined repair timelines to manage customer expectations.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
High School Diploma -
Indiana Connections Academy
12.2020
Skills
- Expert in CDK Service
- Customer Retention
- Handling Customer Complaints
- Service Order Flow
- Attention to Detail
- Relationship Building
- Scheduled Maintenance Upsells
- Quality Control
- Documentation and Reporting
- Multitasking and Organization
- Excellent Communication
Certification
- Florida Real Estate License, 09/01/21, Present
- Automotive Service Excellence (ASE) Service Consultant Certification, 12/01/23, Present
Timeline
Assistant Service Manager
Napleton's Palm Beach Acura
03.2022 - Current
Realtor
Owner
10.2021 - 10.2023
Service Consultant
ANDERSON AUTOMOTIVE
10.2018 - 11.2021
Automotive Service Technician
Anderson's Automotive
07.2017 - 11.2021
High School Diploma -
Indiana Connections Academy
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