Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zeena Khodr

Seattle,WA

Summary

Adaptable and reliable professional with a background in high-pressure hospitality, seeking to transition into a flight attendant role. Skilled in staying calm under pressure, providing excellent customer service, and ensuring a safe, welcoming environment through clear communication and teamwork.

Overview

10
10
years of professional experience

Work History

Barista

Hot Wire Coffee
04.2025 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Used POS system to accurately enter orders and process payments.

Babysitting/Nannying

Families in My Community
01.2016 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Server and Host

Dukes on Alki
03.2022 - 04.2025
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

BOBA BARISTA

Natalie's on Alki
01.2021 - 01.2022
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.

Tanning Salon Front Desk

Desert Sun Tanning Salons
06.2021 - 09.2021
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

University of Oregon
Seattle, WA
06.2022

High School Diploma -

West Seattle High School
Seattle, WA
06-2022

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Conflict Resolution
  • Reservation handling
  • Communication Skills
  • Teamwork
  • Effective leadership

Languages

Arabic | Native or Bilingual

Timeline

Barista

Hot Wire Coffee
04.2025 - Current

Server and Host

Dukes on Alki
03.2022 - 04.2025

Tanning Salon Front Desk

Desert Sun Tanning Salons
06.2021 - 09.2021

BOBA BARISTA

Natalie's on Alki
01.2021 - 01.2022

Babysitting/Nannying

Families in My Community
01.2016 - Current

University of Oregon

High School Diploma -

West Seattle High School

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