Zeena Vohra
San Jose,CA
Summary
Dedicated and professional individual with a proven track record of consistently delivering exceptional customer service in dynamic and fast-paced environments. Strong attention to detail and decision-making skills have been instrumental in achieving success, enabling excellence in multitasking and completing clerical tasks. Self-motivated and capable of delivering optimal performance, both independently and as part of a team, resulting in outstanding results.
Overview
6
6
years of professional experience
Work History
Leasing Manager
Hanover Property Management
03.2023 - Current
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Managed approximately 30 incoming calls and emails per day from residents and potential prospects.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
Administrative Assistant
Linked In
01.2022 - 12.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant
Special FX Salon & Day Spa
01.2019 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
Education
Social And Behavioral Sciences -
San Jose City College
San Jose, CA01.2022
Skills
- Property Management
- Marketing expertise
- Relationship Building
- Data Entry
- Customer Service
- Time Management
- Critical Thinking
- Scheduling and calendar management
- Documentation And Reporting
- Strategic Planning
- Problem-solving abilities
Timeline
Leasing Manager
Hanover Property Management
03.2023 - Current
Administrative Assistant
Linked In
01.2022 - 12.2022
Administrative Assistant
Special FX Salon & Day Spa
01.2019 - 12.2021
Social And Behavioral Sciences -
San Jose City College
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