Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
96
Zeena Greene

Zeena Greene

Dallas,TX

Summary

"Life is short, and talk is cheap." - a smart person.

Being a millennial, I have always realized that technology is our future. However seeing the format in which it's received change from CD's to subscription software, opening up an entirely new frontier of services, was fascinating. I have had an unquenchable curiosity for SaaS ever since. I have had the opportunity to work in Inbound Sales remotely for a private company and SDR Nation, and in Outbound Sales at BirdEye, LyraHealth, and scaleMatters. From B2C to B2B, SMB up to Enterprise, I have experienced it all! I am currently the second enablement hire at the Gartner Magic Quadrant leading CAI and GenAI platform, Kore.ai. I'm helping drive revenue throughout our GTM teams worldwide via strategy and process implementation, and building the Enablement Strategy from the bottom up.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Global Revenue Enablement Manager

Kore.ai
11.2021 - Current
  • I am the second enablement hire on the team, helping drive revenue throughout our GTM teams worldwide via strategy and process implementation. As a founding member of the team, I’ve helped build out the Revenue Enablement strategy from the bottom up, and have a proven track record in enablement, planning & execution. I've also implemented different strategies and methodologies such as MEDDPICCC & Value Selling, helped craft and participated in several memorable SKO's, and continuously work cross-departmentally & with our leadership teams to drive further growth.

    Here are some of the highlights:

    ♦️ Designed, developed, and delivered high-quality training and coaching programs for all GTM teams (Sales, CS, Sales Engineers, Marketing, Product, Operations)
    ♦️ Implemented a customized version of MEDDPICC with an extra "C", and Value Selling
    ♦️ Created and ran skill building bootcamps for all Sales Roles
    ♦️ Conducted needs assessments and gap analyses to identify learning and development needs
    ♦️ Led the design and development of engaging training solutions (e-learning, workshops, playbooks)
    ♦️ Evaluated and measured the impact of training programs using data and feedback
    ♦️ Organized and ran a continuous enablement program for all GTM groups
    ♦️ Laid the foundation for our original CMS, LMS, and internal resource portal
    ♦️ Worked closely with Ops to successfully implement processes & strategies through our tools
    ♦️ Demonstrated program/project management and organizational skills to handle multiple inputs and stakeholders and the complexity of summarizing high volumes of content into succinct and impactful communications

Revenue Enablement Consultant

Self-employed
01.2022 - Current
  • Need help building out your sales stages or implementing a company wide methodology
  • Message me to learn how I can help! :)

Sales Recruitment Consultant

Self-Employed Contractor
06.2020 - Current
  • I help connect Sales teams with the top 10% of talent, and provide the opportunity for them to see their skills in action during the recruiting process
  • Want to know how
  • Message me

Strategic Partnerships

scaleMatters
07.2021 - 11.2021
  • ScaleMatters is a go-to-market analytics platform for B2B revenue leaders that delivers high-integrity data and insights so you can quickly diagnose and eliminate friction in your go-to-market engine, freeing up money to accelerate growth
  • Today, finding actionable insights from superficial BI dashboards or manual spreadsheets is burdensome and time-consuming
  • Even when you find the information you need, its validity is often suspect due to bad data hygiene, human error, and poorly configured technology
  • Our comprehensive data integrity framework, data visualization software, and data analysis removes those barriers to good decision-making while empowering companies to become world-class at modern, data-driven customer acquisition
  • With scaleMatters, revenue leaders have on-demand diagnostics and drill-down forensics across the entire customer acquisition operation, making it easy to uncover inefficiencies and then optimize your go-to-market strategies, processes, messaging, and positioning
  • This transformational approach has helped our customers reduce their CAC by 25%-75%, freeing up money to invest in growth or profitability
  • My Achievements: Spearheaded new experimental role of "Social Seller" utilizing Dark Social (i.e
  • Slack groups, etc) to generate interest and book meetings, while also creating content to build company brand as a social ambassador.

Member, former Full Cycle Sales Rep

SDR Nation
06.2021 - 08.2021
  • SDR Nation is the good stuff
  • Tactical tips to help you hit quota
  • Career coaches to level you up
  • A community of sales nerds who geek out when you book that DM you've been prospecting for 7+ months.

Strategic Partnerships

Lyra Health
11.2020 - 07.2021
  • Lyra helps to improve access to effective, high-quality mental health care
  • Using Lyra's digital platform and matching technology with a curated network of top therapists and coaches, Lyra engages 7x more people in care with 3x better outcomes than traditional health plans
  • Lyra members can access care via in-person or video sessions and tap into self-care tools and resources
  • Leading companies like Uber, eBay, Amgen, and dozens of others partner with Lyra because they recognize that effectively treating employees struggling with depression, anxiety, substance abuse, and other mental health conditions improves productivity and retention, and reduces total medical costs
  • My Achievements- Helped bring in $2,099,637.92 in new business.

Business Development Representative, Mid-Market & Enterprise

Birdeye
12.2019 - 05.2020
  • BirdEye is the leading (SaaS) customer experience and business reputation platform, we turn feedback into insights, insights into action, and customer happiness into revenue
  • The BirdEye platform gives businesses complete control, to hardwire every business decision around the customer and scale revenue and growth, this allows businesses to turn their customers into a powerful marketing engine
  • BirdEye is a SaaS platform reimagining the way customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience
  • The BirdEye platform captures real-time customer feedback, ratings and sentiment across every channel - review sites, social media, and surveys
  • With Athena (our award winning AI) and the rest of BirdEye's suite of tools, businesses can engage in every step of the customer journey, establish a positive online presence, and benchmark performance across locations and against competitors
  • In today's experience economy, BirdEye provides the eyes, ears and algorithms necessary to create a stand-out customer experience that pleases a digital consumer society reliant on instant gratification
  • Some of my day-to-day tasks as a Business Development Representative at BirdEye include:
  • Cultivating discussions with business professionals, specifically in 10-1k location organizations, on current processes for acquiring patient/client/customer feedback and organic marketing strategies, as well as introducing BirdEye solutions
  • Managing a pipeline of 250+ leads and making several outreach attempts via phone, email, and social media
  • Making a minimum of 65+ outbound calls a day to leads
  • Tools Used: Salesforce, Outreach, RingCentral, GSuite, ZoomInfo, etc
  • In my first month, I met quota in seven business days! I have continued to meet or exceed quota each month, and was promoted in 4 months! Within 4 months I brought in $67k in revenue
  • Quotas Acheived: 8/7, 15/14, 26/25, 27/25 (pre-COVID)

SDR Trainee

Prehired
09.2019 - 11.2019
  • Acquired advanced science based software sales skills while building relationships with some of the top software companies in the industry
  • Learning & Implementing the proven method of Science-Based Sales
  • 1-on-1 Mentoring & Coaching to become apart of the Top 5% of SDR's in the country
  • Learning proper sales processes, sequences and execution from a-z to originate & close more sales
  • Hands on experience, mastering sales tools, automation and CRM's such as but not limited to:
  • CRMs - Salesforce, Hubspot, Base CRM/Zendesk
  • Lead Gen - LinkedIn, Zoominfo, Crunchbase, Hunter, Seamless.AI, AngelList, DiscoverOrg, Detective.io
  • Automation - Outreach, Interseller, Chorus.ai, Snov.io
  • Productivity - Calendly, Zoom, Join.me, GoToMeeting, Hubspot, Loom, VidYard, Soapbox, Talkdesk

Operational Specialist

Private Sector
08.2018 - 11.2018
  • Utilize CRM software including Salesforce and in house software to help patients set up accounts and book appointments with physicians
  • Also worked directly with physicians and pharmacies for end to end customer support
  • 50+ Inbound sales/account setup calls a night
  • Weekly progress/coaching meetings with direct manager
  • Utilized adjusted scripts to pitch services to prospects.

Accounts Receivables/Cash Application Specialist

Multiple Companies
07.2017 - 10.2019
  • Post payments received via wire transfer, ACH deposit, and check (Manually and otherwise)
  • Also reach out to insurance companies regarding EOB's, payments, and refunds
  • Post all batches of payments received in the daily Lock Box deposit to patient accounts, balancing each batch with the bank total
  • Responsible for automation and process improvement initiatives, including maximizing electronic posting wherever it is possible to do so and maintain accuracy
  • Lead researching efforts regarding payments requiring special attention
  • Meticulously identify and rectify inconsistencies, deficiencies and discrepancies in accounting documentation.
  • Utilized Mincron software, in-house software, Bank websites, and Microsoft Office Suite products.

Bank Teller

PlainsCapital Bank
11.2015 - 06.2017
  • Supported the Branch Manager and Tellers to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory banking requirements
  • Calculated and recorded monies daily
  • Garnered and demonstrated subject-matter expertise of credit/fraud-related issues
  • Built and maintained relationships with customers through ongoing interactions
  • Assisted customers with their day-to-day transactions.

Lead Teller

JPMorgan Chase & Co.
01.2014 - 10.2015
  • Perform teller and banker transactions, along with other duties related to branch operations and audit preparation
  • Also coach and develop a team of tellers, while striving to meet performance quotas
  • Worked with the branch manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture
  • Acted as Assistant Branch Manager, communicating branch priorities to team members throughout the day.

Lead Cashier

Ulta Beauty
10.2012 - 12.2013
  • Perform cashier transactions, as well as overnight tasking.

Education

University of Wisconsin Colleges
Madison, WI

High School Diploma -

Richardson High School
Richardson, TX

Skills

  • Go-to-Market Strategies
  • Continuous Improvement
  • Analytical Thinking
  • Performance Tracking
  • Outcome Accountability
  • Project Implementation
  • Project Management
  • Process Improvement
  • Strategic Planning
  • Problem-Solving
  • Processes and Procedures
  • Analysis & Evaluation

Certification

SPIN Selling Course Completion

Conscious Selling Course Completion

Science-Based Sales Analyst


Timeline

Revenue Enablement Consultant

Self-employed
01.2022 - Current

Global Revenue Enablement Manager

Kore.ai
11.2021 - Current

Strategic Partnerships

scaleMatters
07.2021 - 11.2021

Member, former Full Cycle Sales Rep

SDR Nation
06.2021 - 08.2021

Strategic Partnerships

Lyra Health
11.2020 - 07.2021

Sales Recruitment Consultant

Self-Employed Contractor
06.2020 - Current

Business Development Representative, Mid-Market & Enterprise

Birdeye
12.2019 - 05.2020

SDR Trainee

Prehired
09.2019 - 11.2019

Operational Specialist

Private Sector
08.2018 - 11.2018

Accounts Receivables/Cash Application Specialist

Multiple Companies
07.2017 - 10.2019

Bank Teller

PlainsCapital Bank
11.2015 - 06.2017

Lead Teller

JPMorgan Chase & Co.
01.2014 - 10.2015

Lead Cashier

Ulta Beauty
10.2012 - 12.2013

University of Wisconsin Colleges

High School Diploma -

Richardson High School

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Zeena Greene