Zeeshan Hyder Memon

• Successfully managed and operated two e-commerce stores across UK and USA, achieving combined sales revenue of nearly $50,000 within six months
• Demonstrated expertise in cross-border e-commerce, digital marketing, and customer engagement, driving significant sales growth in competitive market
• Accomplished multiple tasks within established timeframes
• Developed and maintained relationships with customers and suppliers through account development
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Assisted in organizing and overseeing assignments to drive operational excellence
• Managed day-to-day business operations

Manager of Operations | Vape Wholesale Business

• Oversaw Daily Operations: Managed day-to-day operations of a wholesale business specializing in a wide range of vape products, including devices, e-liquids, and accessories. Ensured seamless functioning across all departments, including sales, inventory, logistics, and customer service.
• Inventory Management: Supervised inventory control, ensuring optimal stock levels and timely restocking of popular products. Coordinated with suppliers to manage product procurement and minimize shortages.
• Sales and Customer Relations: Led sales team to achieve targets, fostering strong relationships with key clients and distributors. Implemented customer service best practices to enhance client satisfaction and loyalty.
• Regulatory Compliance: Ensured all operations adhered to industry regulations and legal requirements, including age restrictions and product safety standards. Monitored changes in vape industry regulations to maintain compliance.
• Process Optimization: Identified and implemented process improvements to increase operational efficiency. Streamlined order processing, reduced lead times, and optimized warehouse management.
• Team Leadership: Trained, mentored, and supervised a team of employees across various functions. Fostered a collaborative work environment that emphasized teamwork and continuous improvement.
• Performance Monitoring: Developed and analyzed performance metrics to assess operational efficiency and effectiveness. Used data-driven insights to make informed decisions and drive business growth.
• Vendor and Supplier Relations: Negotiated contracts and built strong relationships with key suppliers, ensuring competitive pricing and reliable product availability.
• Financial Oversight: Managed budgeting, cost control, and financial forecasting for operations department. Contributed to overall profitability of business through effective cost management.

• Sales Support: Assist sales team by preparing sales materials, updating customer records, and managing sales pipeline. Might also be involved in handling inquiries from potential customers and following up on leads.
• Customer Relationship Management: Help maintain relationships with existing clients by providing exceptional customer service. This might involve responding to customer queries, processing orders, and ensuring timely delivery.
• Market Research: Conduct research to identify new sales opportunities and understand competitive landscape. This could include analyzing market trends, customer preferences, and competitor products.
• Inventory Management: Work with logistics or warehouse team to ensure that products are in stock and ready for distribution. This might involve coordinating with suppliers, tracking shipments, and managing inventory levels.
• Product Knowledge: Gain in-depth knowledge of vape products company sells. This includes understanding different types of vapes, flavors, and accessories, as well as staying updated on industry regulations and trends.
• Sales Reporting: Assist in creating sales reports to track performance against targets. You might use CRM software or other tools to gather and analyze sales data.
• Support in Sales Meetings: Participate in sales meetings and presentations, taking notes, and helping to prepare materials. You might also be responsible for scheduling and organizing these meetings.
• Promotions and Campaigns: Help design and implement sales promotions, discounts, and other marketing campaigns aimed at boosting sales. This could involve working closely with marketing team to create content and promotional materials.
• Compliance and Regulations: Ensure that all sales activities comply with industry regulations, particularly those related to sale of nicotine products. This might involve keeping up with changing laws and ensuring that marketing and sales practices are ethical and legal.
• Training and Development: Engage in training sessions to improve your sales skills and product knowledge. This could involve shadowing experienced salespeople, attending workshops, or completing online courses.