Zegelila alemu
Happy Valley
Summary
Experienced healthcare manager with a strong background in residential care and mental health support. Proven track record in care coordination, staff supervision, and policy implementation at Zama Care Residential Care Facility, Infinity LLC, and N&H LLC. Skilled in crisis intervention and fostering a safe, nurturing environment for residents. Additional experience as a Geropsychiatric Mental Health Technician at North Vista Hospital, assisting individuals with mental disabilities, anxiety, and suicidal ideation. Committed to excellence in healthcare management and compassionate patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Manager
Zema Care Residential Care Facility
12.2024 - Current
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Mentored and coached staff to improve performance and interactions with residents.
- Assisted residents with basic hygiene and healthcare needs.
- Offered learning opportunities to help residents develop important life skills.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
Manager
Infinity LLC Residential Care Facility
06.2024 - Current
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Assisted residents with basic hygiene and healthcare needs.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Enhanced operational workflows, leading to smoother daily routines and less stress for both staff and residents.
- Oversaw maintenance and repair tasks, ensuring facility was safe and welcoming.
- Promoted independence among residents by teaching essential life skills, such as cooking, cleaning, and money management.
- Assisted residents in achieving personal goals by offering guidance, support, and encouragement throughout the process.
- Provided leadership, guidance and support to staff members.
- Implemented training programs for enhanced employee skills.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Update resident documents,protocols and safety plans as necessary.
HOUSE MANAGER AND CAREGIVER
N&H Residential Care Facility
01.2024 - 06.2024
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Assisted residents with basic hygiene and healthcare needs.
- Offered learning opportunities to help residents develop important life skills.
- Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Conducted regular staff meetings to communicate updates and gather feedback, fostering collaborative team atmosphere.
- Provided leadership, guidance and support to staff members.
Lead Mental Health Technician
North Vista Hospital | Las Vegas
09.2020 - 09.2023
- Increased client satisfaction by providing compassionate support and encouraging open communication regarding their mental health needs.
- Assisted in the development of new programs and initiatives to address emerging trends, challenges, or gaps in services within the facility.
- Performed scheduled client safety checks and documented results to establish clients' well-being.
- Helped client with meals, activities of daily living (ADLs) and facility transfers to promote security and client well-being.
- Provided crisis intervention and de-escalation techniques for clients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed client behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of clients interactions, ensuring accurate documentation for future reference.
- Supported clients needing medical care to relieve patient anxiety and promote positive outcomes.
- Managed crisis situations effectively, ensuring safety of all involved.
- Applied de-escalation and limit-setting techniques to promote clients cooperation.
Elderly Caregiver Volunteer
Mekedonia Home For Elderly And Disabled
06.2016 - 06.2018
- Monitored residents' vital signs and reported changes to healthcare professionals to ensure timely medical intervention.
- Communicated effectively with residents and families, fostering trust and understanding to improve care relationships.
- Prepared and served nutritious meals according to dietary requirements, promoting residents health and satisfaction.
- Utilized mobility aids and tools to improve residents comfort and safety during transfers and movement activities.
- Provided mental stimulation for dementia patients through engaging activities designed to slow cognitive decline.
- Promoted physical wellness among residents by assisting in exercise programs specifically designed for older adults.
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
Education
No Degree -
High School Diploma -
Bethel Mekane Yesus School
Ethiopia,AA07-2017
Skills
- Professional relationships
- Care coordination
- Medication management
- Scheduling
- Staff supervision
- Administrative duties
- Staffing
- Resident support
- Policy and procedure implementation
- Budget management
- Person-centered care plans
- Staff assignment planning
- Active listening
- Relationship building
- Conflict resolution
- Crisis intervention
- Staff training
- Risk management
- Staff oversight
- Effective communication
- Activity planning
- Safety monitoring
Accomplishments
- Achieved improved resident satisfaction and staff efficiency through policy implementation and crisis intervention, leading to a safer care environment and better mental health support for individuals in need.
- Supervised team of 6 staff members.
Certification
- ODDA MEDICAID AGENCY ORIENTATION
- OREGON INTERVENTION SYSTEM
- MANDATORY ABUSE REPORTING FOR INDIVIDUALS WORKING WITH ADULTS WHO EXPRIENCE INTELLECTUAL AND DEVELOPMENTAL DISABILITIES
Languages
English
Full Professional
Timeline
Residential Manager
Zema Care Residential Care Facility
12.2024 - Current
Manager
Infinity LLC Residential Care Facility
06.2024 - Current
HOUSE MANAGER AND CAREGIVER
N&H Residential Care Facility
01.2024 - 06.2024
Lead Mental Health Technician
North Vista Hospital | Las Vegas
09.2020 - 09.2023
Elderly Caregiver Volunteer
Mekedonia Home For Elderly And Disabled
06.2016 - 06.2018
No Degree -
High School Diploma -
Bethel Mekane Yesus School
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