Zehra Isildak
Washington,DC
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
20
20
years of professional experience
Work History
Retail Sales Associate
CVS Pharmacy
Washington , DC
09.2021 - Current
- Provided information about product specifications, prices, and availability.
- Executed point-of-sale transactions with precision, maintaining correct pricing.
- Utilized extensive product knowledge to recommend suitable items for clients.
- Processed customer payments efficiently and accurately.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted in the preparation and execution of physical inventory counts.
- Provided information on ongoing promotional offers.
- Efficiently handled transactions and maintained high-quality customer interactions.
- Maintained orderly and clean sales floor and stock spaces.
- Examined incoming items for flaws before passing to customers.
- Monitored for and identified security threats and theft undertakings.
- Provided assistance to customers, enhancing their shopping experience.
Facilities Management Coordin
Ratner Companies
Vienna, VA
01.2007 - 08.2007
- Examined vendor and contractor invoices prior to payment authorization.
- Managed procurement processes by selecting appropriate vendors for materials.
- Utilized resources to expand services within established budget.
- Responsible for front desk coverage, enrolling logs by occupants, and confirming incoming calls.
- Gathered insights into timeliness, service costs and delivery standards.
- Supported specialist in implementing strategies to improve performance metrics and reduce costs.
- Coordinated and documented emergency preparedness activities.
Bank Teller
Fidelity and Trust Bank/BB & T Bank
Washington, DC
12.2004 - 06.2006
- Ensured accuracy and validity of all financial transactions.
- Executed financial transactions in strict adherence to compliance guidelines.
- Addressed customer questions on accounts through internal banking platforms.
- Executed cash handling responsibilities involving currency, coins, and checks.
- Executed various tasks by leveraging knowledge of bank procedures and products.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATM's, maintain accounts, and open new accounts.
- Processed and issued money orders, cashier's checks and traveler's checks.
- Provided outstanding assistance to clients both face-to-face and via phone.
- Assessed customer financial needs to recommend suitable products.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Achieved zero error rate in balancing daily cash deposits.
Education
Associate of Applied Science - Business Management
University of The District of Columbia
Washington, DC05-2018
Skills
- Cash Management
- Personable Interaction
- Logistics Coordination
- Customer Engagement
- Visual Design Concepts
- Safety and law compliance
- Sensitive Information Protection
- Stock Tracking
- Client Support
- Clear Communication Abilities
- Database Management
Languages
Turkish
Native/ Bilingual
Timeline
Retail Sales Associate
CVS Pharmacy
09.2021 - Current
Facilities Management Coordin
Ratner Companies
01.2007 - 08.2007
Bank Teller
Fidelity and Trust Bank/BB & T Bank
12.2004 - 06.2006
Associate of Applied Science - Business Management
University of The District of Columbia
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