Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

Zehra Shah

Kingwood,USA

Summary

Results-driven and committed recent Social Science graduate with over five years of hands-on experience as a pharmacy technician and front office personnel, driving success in retail and food service industries through customer-focused intuition. Demonstrates exceptional expertise in customer relationship management, prescription fulfillment, and administrative tasks, streamlining processes to enhance operational efficiency and deliver superior customer service. Proficient in handling cash, managing patient records, and resolving conflicts professionally, fostering long-term client relationships while contributing to organizational goals. Eager to advance career progression by leveraging recent educational achievements and rich mixed background experience.

Diligent [Desired Position] with solid background as a Pharmacy Technician. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations.

Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart
04.2020 - Current
  • Assisted customers with prescriptions, ensuring timely, accurate service and achieving high satisfaction scores.
  • Maintained patient records for seamless prescription processing, improving efficiency and medical needs tracking.
  • Processed claims and billing, ensuring regulatory compliance, reducing errors, and enhancing service satisfaction.
  • Collaborated with pharmacists to balance customer service and administrative tasks in a fast-paced setting.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted pharmacists in preparing and dispensing prescriptions, maintaining compliance with regulations.

Doctor Assistant

Dental Office
05.2019 - 12.2019
  • Managed schedules and patient flow, ensuring operational efficiency and a seamless patient experience.
  • Assisted treatments by preparing materials, sterilizing instruments, maintaining hygiene, and upholding quality care standards.
  • Handled insurance claims and inquiries, ensuring accurate documentation and timely patient reimbursements.
  • Improved scheduling and record-keeping systems enhance productivity and foster a patient-centered environment.
  • Implemented new procedures to improve clinic operations and patient service delivery.

Customer Service Representative

Walmart
01.2018 - 09.2019
  • Assisted customers with pricing inquiries, ensuring accurate information and a positive shopping experience.
  • Processed transactions, handled cash balances, and supported smooth daily operations, meeting financial goals.
  • Maintained accurate financial records, ensuring proper documentation and contributing to operational efficiency.
  • Managed high-volume calls, maintaining composure while addressing diverse customer needs.
  • Collaborated with cross-functional teams to address complex issues and deliver timely solutions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science - Social Science

University of Houston

Skills

  • Administrative Support
  • Inventory Management
  • Front Office Coordination
  • Relationship Management
  • Food Service Operations
  • Billing & Claims Processing
  • Regulatory Compliance
  • Patient Record Management
  • Data Analysis
  • Cash Operations
  • Product Upselling
  • Customer Query Resolution
  • Team Collaboration
  • Client Retention Strategies
  • Order & Dispatch Management
  • Team collaboration
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Workflow optimization

LANGUAGES

English
Urdu
Hindi

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

Walmart
04.2020 - Current

Doctor Assistant

Dental Office
05.2019 - 12.2019

Customer Service Representative

Walmart
01.2018 - 09.2019

Bachelor of Science - Social Science

University of Houston
Zehra Shah