Zehra Polat
Austin,TX
Summary
Dedicated psychology student with a strong academic foundation and hands-on experience in research and client interaction. Completed coursework in social psychology, and abnormal psychology, equipping with critical thinking, active listening, and analytical skills. Volunteered at Red Bench event to gain valuable experience in client observation, assessment, and group facilitation. Eager to apply knowledge and continue learning in a practical, professional setting.
Overview
5
5
years of professional experience
Work History
Team member
Chipotle Mexican Grill
12.2023 - Current
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Built loyal clientele through friendly interactions and consistent appreciation
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Cashier
Foodserv staffing
03.2023 - 05.2023
- Maintained a clean and organized concession stand, adhering to food safety and hygiene standards
- Handled guest inquiries and concerns with professionalism, ensuring satisfaction with food and beverage service
- Worked collaboratively with team members to ensure timely service and reduce wait times for guests
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
TM Jeans
04.2020 - 03.2023
- Trained staff on delivering superior customer interactions, contributing to a positive and welcoming store environment
- Proactively identified customer needs and tailored solutions, driving an enhanced shopping experience and higher sales
- Fostered a customer-centric culture, leading by example and maintaining high levels of employee and customer satisfaction
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
BA - Psychology
Austin Community College
05.2027
Skills
- Communication Skills
- Teamwork & Collaboration
- Problem-Solving & Critical Thinking
- Adaptability & Flexibility
- Time Management
- Active Listening
- Research and Analysis
- Customer Service
- Positive Attitude
Languages
Fluent Turkish, Limited working Spanish & Beginners Georgian
Timeline
Team member
Chipotle Mexican Grill
12.2023 - Current
Cashier
Foodserv staffing
03.2023 - 05.2023
Manager
TM Jeans
04.2020 - 03.2023
BA - Psychology
Austin Community College
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