Summary
Overview
Work History
Education
Skills
Training
Timeline
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Zeidy Hernandez

Miami,FL

Summary

Dedicated Logitics Coordinator bringing 3 years of Highly skilled in Safety and solution with commitment to quality and efficiency. Hardworking and reliable with strong ability in Control and help avoid delays. Highly organized, proactive, and punctual with team-oriented mentality. Multilingual and fluent in [English] and [Spanish], offering solid comprehension of cultural diversity. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Export/Import Logistics Coordinator

Control Towers International
Miami, FL
10.2021 - 01.2024
  • Coordinated with suppliers and customers to resolve any issues arising from shipments.
  • Completed accurate US customs filings with secure communications.
  • Analyzed existing processes to identify areas for improvement or cost savings opportunities.
  • Assisted with customs declarations and documentation preparation for import and export activities.
  • Coordinated daily transfer shipments with proper documentation logs.
  • Provided assistance with obtaining necessary permits or authorizations for importing goods into a country.
  • Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
  • Coordinated with customs brokers to confirm freight had accurate duties applied and bills of lading were properly shipped.
  • Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Export Coordinator

Marken LLP
12.2020 - 10.2021
  • Executed export documentation and prepared for shipments originating from the US to multiple global destinations for this commercial adhesive manufacturer
  • Prepared export documentation for 5-7 international shipments a day, ensured all documentation was properly processed for export
  • Maintain up-to-date knowledge of export regulations, required shipping documentation, export licensing and tariff number classifications
  • Created export documentation, reviewed before shipping and provided confirmation and arrival estimation for product receiver.

Account Coordinator

Tristar Cargo Handling
12.2019 - 02.2020
  • Coordinated quoted and advised best shipping solutions going over the road
  • Developed and maintained working relationships with customers, franchise owners and service provide to meet and exceed customer needs
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects
  • Monitored maintenance scheduling and reported maintenance team information to management.

Quality Assurance Analyst

Eulen America
Miami, FL
03.2018 - 03.2019
  • Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases
  • Explored new technologies and tools that quality assurance team could use for testing purposes
  • Conducted load tests to determine server operating parameters
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.

Administrative Assistant

Eulen America
Miami, FL
03.2017 - 03.2018
  • Planned and executed corporate meetings, lunches and special events for groups of 45+ employees
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
  • Monitored daily and weekly schedules and monthly calendar obligations for One FIS airport operations.

Customer Service Representative

Eulen America
Miami, FL
03.2011 - 03.2016
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Assessed customer needs and upsold products and services to maximize ticket counter sales
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Answered 10+ inbound calls per day and directed to designated individuals or departments
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Worked with managers to develop service improvement initiatives.

Education

High School Diploma -

UCI
10.2004

Skills

  • Production scheduling
  • Facilities maintenance
  • Employee performance evaluation
  • Safety protocols
  • Expert in Microsoft Office, Excel, Word, Power Point
  • Team Leadership and Motivation
  • Organizational Abilities
  • Schedule Coordination
  • Shipment Tracking
  • Cargo Booking
  • Freight Operations

Training

  • Certifícated of Ramp Safety
  • Certificate of Customer Service

Timeline

Export/Import Logistics Coordinator

Control Towers International
10.2021 - 01.2024

Export Coordinator

Marken LLP
12.2020 - 10.2021

Account Coordinator

Tristar Cargo Handling
12.2019 - 02.2020

Quality Assurance Analyst

Eulen America
03.2018 - 03.2019

Administrative Assistant

Eulen America
03.2017 - 03.2018

Customer Service Representative

Eulen America
03.2011 - 03.2016

High School Diploma -

UCI

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Zeidy Hernandez