Zeila Smith
Dayton,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Residence Inn By Marriott
08.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
Food Service Supervisor
Miami Valley North
08.2021 - 08.2023
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
Housekeeping Executive Supervisor
Hampton Inn By Hilton
02.2020 - 06.2021
- Supervised housekeeping and laundry facilities, overseeing $[Amount] worth of [Type] equipment.
- Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
- Conducted final inspections of offices and common areas and notified manager of space requiring immediate cleaning.
- Performed laundry cleaning services and mopped, swept and polished floor surfaces.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Housekeeper
Willows Lodge
03.2009 - 01.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
No Degree -
Univeristy of Nicaragua
Anagua, NI, Managua NicaraguaHigh School Diploma -
INBZ
NicaraguaSkills
- Business Operations Knowledge
- Strategic Planning Skill
- Employee Scheduling
- Team Leadership Expertise
- Workflow Coordination
- Hiring and Recruitment
- Ordering Cleaning Supplies
- Staff Scheduling
- Quality Assurance
- Document Control
- Guest Relations
Timeline
Assistant General Manager
Residence Inn By Marriott
08.2023 - Current
Food Service Supervisor
Miami Valley North
08.2021 - 08.2023
Housekeeping Executive Supervisor
Hampton Inn By Hilton
02.2020 - 06.2021
Housekeeper
Willows Lodge
03.2009 - 01.2020
No Degree -
Univeristy of Nicaragua
High School Diploma -
INBZ
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