Zain Alabassi

• Developed and led group training courses to align with corporate sales and service goals.
• Managed recruitment, training and development for highly effective sales team.
• Designed and implemented sales training program and documentation.
• Trained and evaluated new referees to impart understanding of rules, regulations and standards

• Communicated information to guests about hotel services and nearby amenities.

• Created a welcoming environment for arriving and departing guests.

• Performed personnel activities such as supervising or scheduling employees.

• Kept cash secure secure and register balanced to avoid discrepancies

•Retrieve guest vehicles

•Cleanliness

•Patience

•Professional appearance

•Traffic laws

•Professional demeanor

•Attention to detail

•Communication

•Parking cars safely

•Courtesy

•Front desk

•Credit card transaction

•Vehicle doors

•Local attractions

•VIP

•Private parties

•Space usage

•Delivered guest vehicles smoothly and met diverse needs of valet customers.

•Resolved customer complaints through calm, constructive communication.

•Provided punctual, polite valet services to uphold professional standards.

•Maneuvered vehicles into designated areas to maximize parking capacity.

•Drove varied vehicles, including luxury and sports models, safely and legally.

Built positive customer rapport for courteous, friendly and professional service.

•Located and retrieved vehicles quickly to minimize customer wait times.

•Answered guest's questions about property amenities and services.

•Inspected vehicles to verify condition ahead of customer returns.

•Monitored and documented guest traffic flow in valet lot.

•Helped guests unload and load luggage.

•Arranged special transportation for guests and booked taxis and business-class vehicles.

•Issued and collected claim tickets and processed valet parking fees.

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Customer Service.
• Communication Skills.
  
• Active Listening.
  
  
• Helpfulness.
  
  
• Organizational Skills.
  
• Time Management.
  
  
• Stress Management.
  
  
• Conflict Resolution.
  
  
• Ability to work under high pressure

• Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
• Parked and retrieved guest vehicles quickly to avoid long wait times.
• Created exceptional customer service by delivering safe, seamless and prompt parking experiences.

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Customer Service.
• Communication Skills.
  
• Active Listening.
  
  
• Helpfulness.
  
  
• Organizational Skills.
  
• Time Management.
  
  
• Stress Management.
  
  
• Conflict Resolution.
  
  
• Ability to work under high pressure