Zeina Bannout
Cape Coral
Summary
Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.
Overview
10
10
years of professional experience
Work History
Surgical Scrub Technician
Dr. Langford Urology
Fort Myers
11.2022 - 12.2024
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Administered medications and educated patients and families on correct at-home administration.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with post-operative care including wound dressing changes, suture removal.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Prepared surgical trays with appropriate instrumentation and supplies needed for individual surgeries.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Reported any irregularities or problems regarding equipment or supplies to supervisor immediately.
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Kept records of procedure counts and maintained accurate documentation of inventory levels throughout shift.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Conducted quality control checks on all sterilization equipment used in the OR.
- Ensured proper handling of specimens according to laboratory standards.
- Assisted surgeons during operations by passing instruments and other supplies.
Physician Practice Manager
Dr. Donald Newman Office
Naples
03.2021 - 11.2022
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Provided training to staff members on proper use of electronic health record system.
- Maintained inventory control over medical supplies used by the practice.
- Created and implemented policies and procedures for effective practice management.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Reviewed monthly reports to monitor quality assurance metrics across departments.
Physician Practice Manager
Advanced Gastro And Pain Management Of Naples
Naples
12.2018 - 03.2021
- Developed, implemented and maintained policies and procedures to ensure compliance with state and federal regulations.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Analyzed data to identify trends in patient care needs, utilization patterns and cost containment opportunities.
- Monitored patient satisfaction surveys results and took action when necessary.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Oversaw all coding and billing activities to ensure accurate reimbursements from insurance companies.
- Complied with OSHA and HIPAA regulations.
- Served as a liaison between physicians, hospital administration, insurers or other external entities.
Medical Billing Specialist
Millennium Physician Group
Naples
07.2016 - 12.2018
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Organized information for past-due accounts and transferred to collection agency.
- Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
- Managed all payments processing, invoicing and collections tasks.
Medical Assitant
Advanced Gastro & Pain Management Of Naples
Naples
10.2014 - 07.2016
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Collected samples from patients for laboratory testing purposes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered medications under physician's supervision.
- Explained treatment procedures and physicians' instructions.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized charts, documents and supplies to maintain team productivity.
- Scheduled appointments for patients via phone and in person.
Education
High School Diploma -
Naples Highschool
Naples, FL05-2012
Associate of Science -
Florida South Western State College
Fort Myers, FLSkills
- Surgical instrumentation
- Patient preparation
- Sterilization techniques
- HIPAA compliance
- Post-operative care
- Electronic health records
- Inventory management
- Quality control
- Team collaboration
- Patient education
- Medical terminology
- Clinical documentation
- Time management
- Attention to detail
- Effective communication
- Anatomy
Accomplishments
- Do The Right Thing Award From Collier County Sheriff Department During Highschool
Timeline
Surgical Scrub Technician
Dr. Langford Urology
11.2022 - 12.2024
Physician Practice Manager
Dr. Donald Newman Office
03.2021 - 11.2022
Physician Practice Manager
Advanced Gastro And Pain Management Of Naples
12.2018 - 03.2021
Medical Billing Specialist
Millennium Physician Group
07.2016 - 12.2018
Medical Assitant
Advanced Gastro & Pain Management Of Naples
10.2014 - 07.2016
High School Diploma -
Naples Highschool
Associate of Science -
Florida South Western State College
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