Zeina Hassan
Waite Park,MN
Overview
3
3
years of professional experience
Work History
Behavior Technician
Fraser
11.2022 - Current
- Collected and analyzed data on clients' progress to identify trends and areas for improvement.
- Collaborated with a team of BCBAs and other therapists to develop and implement treatment plans.
- Utilized positive reinforcement and behavior management strategies to address and mitigate challenging behaviors, ensuring a supportive environment.
Customer Service Cashier
Burlington
05.2021 - 05.2022
- Provided front-line technical support for customers experiencing issues with digital payment methods, enhancing user experience through quick problem resolution.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelors of Science in Information Systems -
St. Cloud State University
Saint Cloud, MN12.2024
Skills
Software: Data Analysis Tools (eg, Excel, Google Sheets), Microsoft Office Suite (Word, PowerPoint), SQL, Familiarity with Operating Systems (Windows, macOS, Linux)
Skills: Analytical Skills, Organizational Skills, Technical Adaptability, Problem Solving, Team Leadership, Interpersonal Skills
Timeline
Behavior Technician
Fraser
11.2022 - Current
Customer Service Cashier
Burlington
05.2021 - 05.2022
Bachelors of Science in Information Systems -
St. Cloud State University
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