Summary
Overview
Work History
Education
Skills
Languages
Training
References
Timeline
Generic
Zeina Tillawi

Zeina Tillawi

Escondido,CA

Summary

Supply Chain Professional with proven track record of success in managing complex supply chain operations and driving business growth. Throughout my experience, I have developed and implemented comprehensive supply chain planning process from all aspects including reducing costs, improving operational and logistics systems and improving the customer satisfaction. Throughout my career, I have demonstrated a strong ability to drive process improvement and deliver results. I am a collaborative leader who thrives in fast-paced environments, and I am passionate about leveraging technology to drive innovation in the supply chain.

Overview

13
13
years of professional experience

Work History

Supply Chain Coordinator

TECHNO Glass
Amman, Jordan
12.2020 - Current
  • Coordinate with project team members to document and redesign processes
  • Worked with all levels of management to execute financial functions for the team inclusive of budgeting, purchasing, and processing payments
  • Coordinating with other members of the supply chain including suppliers, shipping companies, and warehouse managers to ensure all shipments are delivered on time.
  • Maintaining inventory levels by ordering raw materials, components, and services to meet the production and customer requirements.
  • Communicate with freight carriers to ensure timely and accurate shipment of products.
  • Provide excellent customer service through various channels, including live chats and incoming calls.
  • Continuously seek improvements in logistics operations to enhance efficiency.
  • Coordinating with production team to identify and resolve any issues causing disruptions to the supply chain.
  • Resolve problems concerning transportation, logistics systems, imports, and customer issues.
  • Communicate with vendors regarding order status or delivery issues to ensure smooth operation of the supply chain.
  • Reviewing inventory levels, prices, and vendor contracts to identify areas for improvement in efficiency or cost savings.
  • Creating reports on supply chain activities and performance, including purchase orders, inventory levels, shipment schedules, and production schedules.
  • Evaluate and segment suppliers based on price, quality, service, support, availability, reliability, production and distribution capabilities and the supplier’s reputation and history
  • Daily communication with supplier, forwarder, and shipping/receiving to ensure purchase orders has accurate delivery date.
  • Update planning team with shipment delays.

Administration Manager

Building Economic Sustainability Through Tourism Project- USAID BEST · Contract USAID (Chemonics)
Jordan-Amman
01.2019 - 03.2020
  • Provide administrative support to the component to include: trackers, timesheets, expense reports, purchase orders (PO), travel authorizations, reservations (for hotels, air and car rental)
  • Prepare USAID BEST and Chemonics contracts, service agreement, scope of works and Internship Agreements
  • Provides inputs, information and statistics for Monitoring & Development
  • Provide secretarial and word-processing services in English and Arabic, including charts, tables, etc, with specific focus on tracking and maintaining deliverables
  • Use prescribed systems and formats for work plan and scope of work preparation, monthly, quarterly and annual reports preparation, component narratives and task lists
  • Filing and maintaining all scope of work files, including deliverables and all Component Leader and component files both hard and soft format
  • Provide support toward implementing all training programs
  • Manage the scheduling of meetings for the Component Leaders, as needed
  • Assist in establishing meetings for consultants and ensuring consultants receive information needed prior to an assignment
  • Perform all other relevant duties that may be needed to ensure the overall efficient implementation of the USAID BEST activities
  • Support the gathering of data confirmations regarding education program curriculum reforms
  • As needs dictate, the Operations Manager may assign ad hoc special tasks and duties to the Administrative Assistant as required to ensure the overall efficient implementation of the USAID BEST activities.

Career Advisor

Luminus Technical University College
Amman, Jordan
03.2017 - 01.2019
  • Power User on CRM (customer relationship management) system
  • Advising students in choosing their majors
  • Follow-up on students after registration during their study
  • Using specialist computer applications
  • Assessing personal characteristics, skills and interests via individual interviews
  • Help young people to draw up action plans for employment, education and training and support them to achieve these goals
  • Help people to understand the current job market
  • IT auditor and trainer.

Executive Assistant /Office Manager

Dr. Scholl’s
Amman, Jordan
08.2011 - 02.2017
  • Answer incoming calls, determine purpose of call and transfer call
  • Take and deliver messages
  • Greet visitors and monitor visitor access
  • Handle customers queries
  • Provide ongoing customer service support
  • Schedule appointments
  • Generate reports and other documents
  • Maintain front desk procedures including contact information, directions, and frequently requested company information.

Education

Diploma - Architecture

Luminus Technical University College
01.2015

Skills

  • Attention to details
  • Customer service
  • Problems solving
  • CPIM
  • Procurement
  • Organizational and multi-tasking
  • Shipment Tracking
  • Document Coordination
  • Data Entry
  • Cross-Functional Collaboration

Languages

  • Arabic, Mother Tongue
  • English, Fluent

Training

  • Association for Supply Chain Management (APICS), Certified Planning and Inventory Management, 03/01/23, Part one
  • Training Course: Incoterms, Letters of Credit, and Bank Guarantees, 2015

References

Available upon request

Timeline

Supply Chain Coordinator

TECHNO Glass
12.2020 - Current

Administration Manager

Building Economic Sustainability Through Tourism Project- USAID BEST · Contract USAID (Chemonics)
01.2019 - 03.2020

Career Advisor

Luminus Technical University College
03.2017 - 01.2019

Executive Assistant /Office Manager

Dr. Scholl’s
08.2011 - 02.2017

Diploma - Architecture

Luminus Technical University College

Similar Profiles

CREATE PROFILE
Zeina Tillawi