Zeinab Azzam
Birmingham,Alabama
Summary
Dynamic individual with hands-on experience in teaching along with surroundings and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Kindergarten Homeroom Teacher
Islamic Academy of Alabama
08.2021 - Current
- Classroom Management: Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Curriculum Development and Lesson Planning: Designed and implemented age-appropriate lesson plans that align with school curriculum standards and foster cognitive, emotional, and social development in young children.
- Instructional Delivery: Delivered interactive, hands-on lessons in core subjects such as literacy, numeracy, science, and social studies, using a variety of teaching methods tailored to meet individual learning styles.
- Student Assessment: Conducted regular assessments to evaluate student progress, identify learning gaps, and adjusted teaching strategies to meet the individual needs of each child.
- Parental Communication: Maintained open and regular communication with parents and guardians through conferences, emails, and progress reports, ensuring they are informed about their child’s academic and behavioral progress.
- Social and Emotional Support: Fostered the social and emotional development of students by encouraging teamwork, empathy, conflict resolution, and positive peer interactions.
- Classroom Environment: Created a welcoming and stimulating classroom with engaging visual aids, learning centers, and hands-on materials that support both structured and play-based learning.
- Professional Development: Participated in ongoing professional development workshops and training sessions to stay updated on best teaching practices and early childhood education trends.
- Extracurricular Engagement: Planned and oversaw extracurricular activities, field trips, and special events that enhance student learning and build a sense of community.
- Enhanced Early Literacy: Increased class-wide reading proficiency by X% through the introduction of a phonics-based reading program.
- Parental Engagement: Developed and implemented a parent volunteer program, fostering increased involvement and collaboration, resulting in a more supportive learning environment.
- Innovative Learning Tools: Introduced a sensory-based learning approach to enhance focus and engagement for students with different learning styles, resulting in improved classroom participation.
- Behavioral Improvement: Successfully implemented a positive reinforcement behavior system.
- Classroom Technology Integration: Integrated technology tools (e.g., Smartboard, laptops using educational apps such as Pinkcat games and EPIC!) to enhance interactive learning.
- Collaborative Teaching Initiatives: Worked closely with other grade-level teachers to develop interdisciplinary projects, promoting teamwork and collaborative learning among students.
- Early Intervention Success: Identified learning challenges early on and collaborated with special education staff to provide interventions, leading to measurable improvements in student performance and behavior.
- Field Trip Coordination: Organized X successful educational field trips that aligned with curriculum goals, providing hands-on learning experiences for students.
International Patient Coordinator
United Care Group/Children's Hospital of Wisconsin
08.2014 - 07.2015
- Case Management: Oversee and coordinate patient care from initial proposal through treatment completion, ensuring all processes are efficiently managed and patients return safely to their home country.
- Patient Log and Status Updates: Maintain accurate and up-to-date logs of patient information, including case status, significant events, requests, and treatment progress to ensure smooth communication and coordination between departments.
- Meeting Participation and Coordination: Attend and actively contribute to weekly and monthly meetings with hospital staff, ensuring patient needs, schedules, and care plans are fully communicated and executed.
- Embassy Liaison: Serve as the primary point of contact for Embassies in Washington, D.C., U.A.E., Saudi Arabia, Qatar, and Kuwait to handle inquiries, facilitate patient-related requests, and ensure compliance with all necessary documentation and procedures for patients while in the U.S.
- Appointment Coordination: Manage all patient appointments, including scheduling, reminders, and adjustments to ensure timely and seamless healthcare service delivery.
- Housing Arrangements: Arrange appropriate housing accommodations for patients and their families, tailored to their preferences and requirements, ensuring comfort and convenience during their stay.
- Transportation Coordination: Facilitate patient transportation to and from medical appointments, treatments, and other necessary services, ensuring that their preferences are taken into account.
- Translation Services: Provide non-medical translation support for patients and their families, bridging language barriers to ensure clear communication regarding logistical, housing, and transportation needs.
- Cross-Cultural Communication: Demonstrated ability to work with international patients and families, understanding cultural differences and ensuring sensitive and effective communication.
- Problem-Solving and Conflict Resolution: Skilled in addressing and resolving logistical issues or patient concerns, ensuring a smooth experience for international patients during their stay.
- Multi-Tasking and Organization: Proven ability to handle multiple cases simultaneously, maintaining detailed records and ensuring that patient needs are met efficiently and accurately.
- Interdepartmental Collaboration: Strong ability to coordinate between medical teams, administrative staff, external agencies, and embassies, ensuring that patient care is seamless and well-coordinated.
- Crisis Management: Capable of responding quickly and effectively to emergencies or urgent requests, ensuring patient safety and comfort in challenging situations.
- Customer Service Excellence: Dedicated to providing top-tier service to patients and their families, ensuring a positive experience during their treatment journey.
- Language Skills: If fluent in additional languages (e.g., Arabic), mention this under skills to highlight your ability to support diverse international patients.
Ultrasound Clinic Office Manager
American Portable Imaging
04.2014 - 08.2014
- Oversee Daily Operations: Coordinate and oversee the clinic’s daily operations to ensure smooth workflow and efficient patient care.
- Patient Care Coordination: Manage patient intake, scheduling, and follow-up procedures to provide high-quality service.
- Compliance and Regulation Adherence: Ensure compliance with healthcare regulations (HIPAA) and maintain up-to-date knowledge of insurance and billing requirements.
- Budget and Financial Management: Assist in managing the clinic’s budget, controlling costs, and optimizing resource allocation.
- Vendor Coordination: Coordinate with external vendors for supplies, equipment maintenance, and other services required by the clinic.
- Electronic Health Records (EHR) Management: Ensure accuracy in managing EHR systems for patient documentation and record-keeping.
- Medical Billing and Coding: Proficient in CPT, ICD-10, and HCPCS coding for third-party billing.
- Bilingual Communication: Fluent in Arabic and English, with experience in medical translation services.
- Time Management: Excellent ability to prioritize tasks, manage multiple schedules, and maintain workflow efficiency.
- Customer Service Excellence: Strong interpersonal skills, providing patients with high-quality service, answering questions, and addressing concerns.
- Problem-Solving: Adept at resolving patient complaints, insurance issues, and other operational challenges.
- Healthcare Compliance Knowledge: Familiar with HIPAA, OSHA, and other relevant healthcare regulations.
Certified Pharmacy Technician
Walgreens Pharmacy
03.2009 - 08.2014
- Pharmacy Workflow Coordination: Assist in optimizing pharmacy workflow by prioritizing tasks, managing prescription queues, and ensuring customer needs are addressed promptly.
- Customer Medication Counseling: Provide basic guidance to patients on prescription and over-the-counter medications under the supervision of the pharmacist.
- Medication Preparation: Assist in the preparation and dispensing of prescription medications, ensuring accurate dosing and labeling.
- Prescription Auditing: Perform audits on filled prescriptions to ensure compliance with regulatory standards and Walgreens’ policies.
- Training and Mentorship: Train and mentor new pharmacy technicians, providing guidance on Walgreens’ systems, procedures, and customer service practices.
- Inventory Management: Oversee expiration date checks, maintain stock levels, and rotate inventory to minimize waste.
- Regulatory Compliance: Ensure all pharmacy procedures comply with federal, state, and local laws, as well as Walgreens’ internal policies regarding controlled substances and prescription management.
- Immunization Support: Assist pharmacists with preparing and administering vaccinations, as well as managing vaccine inventory.
- Data Entry and Documentation: Accurately enter prescription information into the pharmacy management system and maintain precise patient records for future reference.
- Customer Issue Resolution: Handle customer inquiries and resolve prescription-related issues, including insurance claims and medication availability.
- Intercom Plus System Expertise: Advanced knowledge of Walgreens’ proprietary system (Intercom Plus) for prescription processing, inventory management, and customer service.
- Insurance and Third-Party Billing Proficiency: Strong knowledge of third-party claims, insurance rejection resolution, and resubmission protocols.
- Customer Service Excellence: Highly developed communication and customer service skills, providing professional, friendly, and prompt support to pharmacy customers.
- Pharmacy Law Knowledge: Familiar with state and federal pharmacy regulations, including DEA controlled substance laws and HIPAA compliance.
- Attention to Detail: High level of accuracy when processing prescriptions, managing inventory, and maintaining records.
- Problem-Solving: Ability to troubleshoot and resolve technical, customer, and inventory-related issues independently.
- Team Collaboration: Strong collaboration skills, working closely with pharmacists, other technicians, and store staff to maintain efficient pharmacy operations.
- Time Management: Ability to juggle multiple tasks in a fast-paced environment, ensuring timely prescription fulfillment and excellent customer service.
- Technical Proficiency: Skilled in operating pharmacy-specific software, cash registers, and point-of-sale systems.
- Adaptability: Capable of handling multiple responsibilities and shifting priorities based on pharmacy needs and customer demands.
Education
Bachelor of Science - Social Work
The University of Alabama
Milwaukee, WI12.2026
Associate of Science - Social Work
Jefferson State Community College
Birmingham, AL08.2024
Skills
- Bilingual - 10 years
- Microsoft Office - 10 years
- Customer Service - 10 years
- Project Management - 10 years
- Google Workspace - 10 years
- Leadership - 10 years
- Organization - 10 years
- Communication - 10 years
- Problem Solving - 10 years
- Curriculum Planning - 2 years
- Classroom Management - 3 years
- Language Skills - 10 years
- Collaboration - 10 years
- Team Work - 10 years
- Lesson Planning - 3 years
- Social skills - 10 years
Certification
- Certification in progress: Introduction to Family Engagement in Education, , Harvard University: Ed-Ex Online Learning - [Sept-Dec 2024]
- Certification in progress: Leadership: Creating Public Value , Harvard University: Ed-Ex Online Learning - [Sept-Dec 2024]
- Certification in Understanding Alzheimer's and Dementia (Fall, 2024)
Languages
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Kindergarten Homeroom Teacher
Islamic Academy of Alabama
08.2021 - Current
International Patient Coordinator
United Care Group/Children's Hospital of Wisconsin
08.2014 - 07.2015
Ultrasound Clinic Office Manager
American Portable Imaging
04.2014 - 08.2014
Certified Pharmacy Technician
Walgreens Pharmacy
03.2009 - 08.2014
Bachelor of Science - Social Work
The University of Alabama
Associate of Science - Social Work
Jefferson State Community College
- Certification in progress: Introduction to Family Engagement in Education, , Harvard University: Ed-Ex Online Learning - [Sept-Dec 2024]
- Certification in progress: Leadership: Creating Public Value , Harvard University: Ed-Ex Online Learning - [Sept-Dec 2024]
- Certification in Understanding Alzheimer's and Dementia (Fall, 2024)
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