Zeinab Azzam
Hoover
Summary
Motivated individual with hands-on experience in teaching along with surroundings and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Kindergarten Homeroom Teacher
Islamic Academy of Alabama
08.2021 - Current
- Classroom Management: Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences
- Curriculum Development and Lesson Planning: Designed and implemented age-appropriate lesson plans that align with school curriculum standards and foster cognitive, emotional, and social development in young children
- Instructional Delivery: Delivered interactive, hands-on lessons in core subjects such as literacy, numeracy, science, and social studies, using a variety of teaching methods tailored to meet individual learning styles
- Student Assessment: Conducted regular assessments to evaluate student progress, identify learning gaps, and adjusted teaching strategies to meet the individual needs of each child
- Parental Communication: Maintained open and regular communication with parents and guardians through conferences, emails, and progress reports, ensuring they are informed about their child's academic and behavioral progress
- Social and Emotional Support: Fostered the social and emotional development of students by encouraging teamwork, empathy, conflict resolution, and positive peer interactions
- Classroom Environment: Created a welcoming and stimulating classroom with engaging visual aids, learning centers, and hands-on materials that support both structured and play-based learning
- Professional Development: Participated in ongoing professional development workshops and training sessions to stay updated on best teaching practices and early childhood education trends
- Extracurricular Engagement: Planned and oversaw extracurricular activities, field trips, and special events that enhance student learning and build a sense of community
- Enhanced Early Literacy: Increased class-wide reading proficiency by X% through the introduction of a phonics-based reading program
- Parental Engagement: Developed and implemented a parent volunteer program, fostering increased involvement and collaboration, resulting in a more supportive learning environment
- Innovative Learning Tools: Introduced a sensory-based learning approach to enhance focus and engagement for students with different learning styles, resulting in improved classroom participation
- Behavioral Improvement: Successfully implemented a positive reinforcement behavior system
- Classroom Technology Integration: Integrated technology tools (e.g., Smartboard, laptops using educational apps such as Pinkcat games and EPIC!) to enhance interactive learning
- Collaborative Teaching Initiatives: Worked closely with other grade-level teachers to develop interdisciplinary projects, promoting teamwork and collaborative learning among students
- Early Intervention Success: Identified learning challenges early on and collaborated with special education staff to provide interventions, leading to measurable improvements in student performance and behavior
- Field Trip Coordination: Organized X successful educational field trips that aligned with curriculum goals, providing hands-on learning experiences for students
International Patient Coordinator
United Care Group/Children's Hospital of Wisconsin
08.2014 - 07.2015
- Case Management: Oversee and coordinate patient care from initial proposal through treatment completion, ensuring all processes are efficiently managed and patients return safely to their home country
- Patient Log and Status Updates: Maintain accurate and up-to-date logs of patient information, including case status, significant events, requests, and treatment progress to ensure smooth communication and coordination between departments
- Meeting Participation and Coordination: Attend and actively contribute to weekly and monthly meetings with hospital staff, ensuring patient needs, schedules, and care plans are fully communicated and executed
- Embassy Liaison: Serve as the primary point of contact for Embassies in Washington, D.C., U.A.E., Saudi Arabia, Qatar, and Kuwait to handle inquiries, facilitate patient-related requests, and ensure compliance with all necessary documentation and procedures for patients while in the U.S
- Appointment Coordination: Manage all patient appointments, including scheduling, reminders, and adjustments to ensure timely and seamless healthcare service delivery
- Housing Arrangements: Arrange appropriate housing accommodations for patients and their families, tailored to their preferences and requirements, ensuring comfort and convenience during their stay
- Transportation Coordination: Facilitate patient transportation to and from medical appointments, treatments, and other necessary services, ensuring that their preferences are taken into account
- Translation Services: Provide non-medical translation support for patients and their families, bridging language barriers to ensure clear communication regarding logistical, housing, and transportation needs
- Cross-Cultural Communication: Demonstrated ability to work with international patients and families, understanding cultural differences and ensuring sensitive and effective communication
- Problem-Solving and Conflict Resolution: Skilled in addressing and resolving logistical issues or patient concerns, ensuring a smooth experience for international patients during their stay
- Multi-Tasking and Organization: Proven ability to handle multiple cases simultaneously, maintaining detailed records and ensuring that patient needs are met efficiently and accurately
- Interdepartmental Collaboration: Strong ability to coordinate between medical teams, administrative staff, external agencies, and embassies, ensuring that patient care is seamless and well-coordinated
- Crisis Management: Capable of responding quickly and effectively to emergencies or urgent requests, ensuring patient safety and comfort in challenging situations
- Customer Service Excellence: Dedicated to providing top-tier service to patients and their families, ensuring a positive experience during their treatment journey
- Language Skills: If fluent in additional languages (e.g., Arabic), mention this under skills to highlight your ability to support diverse international patients
Ultrasound Clinic Office Manager
American Portable Imaging
04.2014 - 08.2014
- Oversee Daily Operations: Coordinate and oversee the clinic's daily operations to ensure smooth workflow and efficient patient care
- Patient Care Coordination: Manage patient intake, scheduling, and follow-up procedures to provide high-quality service
- Compliance and Regulation Adherence: Ensure compliance with healthcare regulations (HIPAA) and maintain up-to-date knowledge of insurance and billing requirements
- Budget and Financial Management: Assist in managing the clinic's budget, controlling costs, and optimizing resource allocation
- Vendor Coordination: Coordinate with external vendors for supplies, equipment maintenance, and other services required by the clinic
- Electronic Health Records (EHR) Management: Ensure accuracy in managing EHR systems for patient documentation and record-keeping
- Medical Billing and Coding: Proficient in CPT, ICD-10, and HCPCS coding for third-party billing
- Bilingual Communication: Fluent in Arabic and English, with experience in medical translation services
- Time Management: Excellent ability to prioritize tasks, manage multiple schedules, and maintain workflow efficiency
- Customer Service Excellence: Strong interpersonal skills, providing patients with high-quality service, answering questions, and addressing concerns
- Problem-Solving: Adept at resolving patient complaints, insurance issues, and other operational challenges
- Healthcare Compliance Knowledge: Familiar with HIPAA, OSHA, and other relevant healthcare regulations
Certified Pharmacy Technician
Walgreens Pharmacy
03.2009 - 08.2014
- Pharmacy Workflow Coordination: Assist in optimizing pharmacy workflow by prioritizing tasks, managing prescription queues, and ensuring customer needs are addressed promptly
- Customer Medication Counseling: Provide basic guidance to patients on prescription and over-the-counter medications under the supervision of the pharmacist
- Medication Preparation: Assist in the preparation and dispensing of prescription medications, ensuring accurate dosing and labeling
- Prescription Auditing: Perform audits on filled prescriptions to ensure compliance with regulatory standards and Walgreens' policies
- Training and Mentorship: Train and mentor new pharmacy technicians, providing guidance on Walgreens' systems, procedures, and customer service practices
- Inventory Management: Oversee expiration date checks, maintain stock levels, and rotate inventory to minimize waste
- Regulatory Compliance: Ensure all pharmacy procedures comply with federal, state, and local laws, as well as Walgreens' internal policies regarding controlled substances and prescription management
- Immunization Support: Assist pharmacists with preparing and administering vaccinations, as well as managing vaccine inventory
- Data Entry and Documentation: Accurately enter prescription information into the pharmacy management system and maintain precise patient records for future reference
- Customer Issue Resolution: Handle customer inquiries and resolve prescription-related issues, including insurance claims and medication availability
- Intercom Plus System Expertise: Advanced knowledge of Walgreens' proprietary system (Intercom Plus) for prescription processing, inventory management, and customer service
- Insurance and Third-Party Billing Proficiency: Strong knowledge of third-party claims, insurance rejection resolution, and resubmission protocols
- Customer Service Excellence: Highly developed communication and customer service skills, providing professional, friendly, and prompt support to pharmacy customers
- Pharmacy Law Knowledge: Familiar with state and federal pharmacy regulations, including DEA controlled substance laws and HIPAA compliance
- Attention to Detail: High level of accuracy when processing prescriptions, managing inventory, and maintaining records
- Problem-Solving: Ability to troubleshoot and resolve technical, customer, and inventory-related issues independently
- Team Collaboration: Strong collaboration skills, working closely with pharmacists, other technicians, and store staff to maintain efficient pharmacy operations
- Time Management: Ability to juggle multiple tasks in a fast-paced environment, ensuring timely prescription fulfillment and excellent customer service
- Technical Proficiency: Skilled in operating pharmacy-specific software, cash registers, and point-of-sale systems
- Adaptability: Capable of handling multiple responsibilities and shifting priorities based on pharmacy needs and customer demands
Education
Bachelor of Science - Social Work
The University of Alabama
Milwaukee, WI12.2026
Associate of Science - Social Work
Jefferson State Community College
Birmingham, AL08.2024
Skills
- Bilingual - 10 years
- Microsoft Office - 10 years
- Customer Service - 10 years
- Project Management - 10 years
- Google Workspace - 10 years
- Leadership - 10 years
- Organization - 10 years
- Communication - 10 years
- Problem Solving - 10 years
- Curriculum Planning - 2 years
- Classroom Management - 3 years
- Language Skills - 10 years
- Collaboration - 10 years
- Team Work - 10 years
- Lesson Planning - 3 years
- Social skills - 10 years
- Time management - 10 years
- Motivating and inspiring students - 4 years
- Communicating with parents and teachers - 4 years
Accomplishments
- Was awarded “Teacher of the Month” award by PBS apt state network in February 2025.
- Established a "Friends of Islam" club for the purpose of Muslima unity and Dawa in an all girls College Preparatory Catholic high school during my high school years.
- Was awarded Volunteer of the year award senior year for my dedication to community service in local homeless shelters and soup kitchens exceeding the number of hours required to graduate by afar.
- Completed a course of study offered by HarvardX; GSE4x: Introduction to Family Engagement in Education
Certification
- Certification in progress: Introduction to Family Engagement in Education, Harvard University: Ed-Ex Online Learning - [Sept-Dec 2024]
- Certification in progress: Leadership: Creating Public Value, Harvard University: Ed-Ex Online Learning - [Sept-Dec 2024]
- Certification in Understanding Alzheimer's and Dementia (Fall, 2024)
Languages
Arabic
Spanish
Timeline
Kindergarten Homeroom Teacher
Islamic Academy of Alabama
08.2021 - Current
International Patient Coordinator
United Care Group/Children's Hospital of Wisconsin
08.2014 - 07.2015
Ultrasound Clinic Office Manager
American Portable Imaging
04.2014 - 08.2014
Certified Pharmacy Technician
Walgreens Pharmacy
03.2009 - 08.2014
Bachelor of Science - Social Work
The University of Alabama
Associate of Science - Social Work
Jefferson State Community College
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