Zeinab Kleit
Dearborn,MI
Summary
Dynamic leader with a proven track record at Dentsply Sirona, enhancing operational efficiency and customer satisfaction. Skilled in project planning, management, and cross-functional communications, I excel in implementing process improvements and developing strategic plans. My approach fosters team productivity and compliance, achieving long-term organizational growth with a focus on employee relations and conflict resolution.
Overview
12
12
years of professional experience
Work History
Operational Manager of Clinical Support Team
Dentsply Sirona/Byte
10.2021 - Current
- Oversaw daily operations of clinical support teams, ensuring efficiency and effectiveness in aligner services. Successfully improved workflow processes, leading to a increase in service delivery efficiency.
- Developed, implemented, and monitored operational processes and systems to enhance workflow and patient care.
- Designed, developed, and implemented comprehensive training programs for clinical support teams, focusing on both technical skills and customer service excellence.
- Ensured compliance with all regulatory requirements and internal policies, maintaining high standards of operational integrity.
- Completed comprehensive rationales for regulatory issues within the clinical support team, ensuring clear and detailed justifications that facilitated compliance.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Improved team productivity through effective communication, training, and performance evaluations.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced cost for the organization.
- Collaborated closely with product development, operations, and other teams to align clinical practices with business objectives.
- Lead, mentored, and motivated the clinical support teams to achieve high standards of performance and patient care.
- Provided direction and support to team of 120 members to ensure alignment with the organizations mission and values.
- Served as the primary liaison between the clinical support team and the dental network of Dentists, addressing inquiries and resolving issues efficiently.
Clinical Support Team Member for Pre-Sales
Dentsply Sirona/Byte
08.2020 - Current
- Addressed inquiries and attended to customer dental concerns across various company platforms, including phone calls, scheduled team meetings, and inbound/outbound emails. Managed Byte treatment planning questions, oral hygiene concerns, aligner fit questions, and support. Educated on doctor review requests, understood dental account records, reviewed digital impression files (STL), and ensured the customer experience team operated with confidence and cohesion.
- Created and implemented comprehensive sales training programs for the entire sales team.
- Evaluated and implemented suggestions for the treatment planning community and treating dentists based on customer requests.
- Supported the Sales Department with all clinical questions and reached out to pre-sale customers to address their clinical objections.
- Provided clinical support across multiple teams, including Treatment Planning, Dental Network, and Escalations, by addressing customer inquiries, coordinating with dentists for necessary information.
- Addressed clinical obligations and ensured all dental health criteria were met to facilitate aligner sales, providing patients with comprehensive information and ensuring suitability for treatment, while maintaining clinical standards for optimal outcomes.
Clinical Trainer & CE Educator
Contemporary Dentistry
05.2018 - 06.2020
- Designed and delivered a Continuing Education (CE) course on periodontal disease and its link to overall health, training dental professionals across multiple offices to enhance their clinical expertise and improve patient outcomes.
- Developed and implemented a standardized workflow for addressing periodontal disease in dental settings, focusing on supporting patients’ gum health through effective treatment plans and educational strategies.
- Increased overall proficiency of clinical staff by conducting targeted skills development sessions for identified areas of weakness.
- Contributed to improved patient care quality by equipping clinicians with up-to-date knowledge in best practices, methodologies, and technologies.
- Facilitated hands-on workshops to reinforce practical skills and build confidence among trainees.
Registered Dental Hygienist
Contemporary Dentistry & Implantology
07.2012 - 06.2020
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Screened patients for signs of oral cancer during routine examinations, promoting early detection and intervention when necessary.
- Administered local anesthesia as needed for dental procedures, ensuring patient comfort throughout the process.
- Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
- Utilized ultrasonic scaling devices to efficiently remove plaque and calculus buildup from teeth surfaces.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
- Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff.
- Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
Education
Bachelor of Science - Dental Hygiene
University of Detroit Mercy
Detroit, MI05-2012
Bachelor of Science - Psychology
Wayne State University
Detroit, MI05-2010
Skills
- Project planning and development
- Management
- Policies and procedures implementation
- Employee relations and conflict resolution
- Process flows
- Process improvement strategies
- Cross-functional communications
- Sales background
- Goal attainment
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Operational Manager of Clinical Support Team
Dentsply Sirona/Byte
10.2021 - Current
Clinical Support Team Member for Pre-Sales
Dentsply Sirona/Byte
08.2020 - Current
Clinical Trainer & CE Educator
Contemporary Dentistry
05.2018 - 06.2020
Registered Dental Hygienist
Contemporary Dentistry & Implantology
07.2012 - 06.2020
Bachelor of Science - Dental Hygiene
University of Detroit Mercy
Bachelor of Science - Psychology
Wayne State University
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